Customer Service Sales

Ernest C. Kimble

**** *** **. *** *******, PA ***66 (H) 484-***-**** (C) 570-***-**** acsy0i@r.postjobfree.com

Sales & Management Professional

A top-performing sales and management professional with extensive experience in insurance and consumer retail sectors. Proficient at generating and increasing sales in diverse environments, and managing staff and business operations. In previous retail positions, advanced through progressive promotions based on ability to increase store performance and sales levels. As insurance professional, received awards in recognition for sales results and overall accomplishments. Possess strong interpersonal skills to deliver excellent customer service, and lead teams to achieve positive business outcomes.

AREAS OF EXPERTISE

Consultative Sales

Retail Merchandising

Customer Service

Relationship Management

In-Store Sales

Retail Store Management

Insurance Sales/Management

Staff Management

Training and Coaching

Business Management

Inventory Control

Community Outreach

PROFESSIONAL EXPERIENCE

AMERICAN GENERAL LIFE – Harrisburg, PA (1992 - 1996) (2002 – 2015)

Service/Sales Agent (2002 – 2015)

Managed insurance agency with business volume in excess of $625,000 in annualized premiums. Sold policies and managed accounts.

Provided client service and relationship management for established accounts.

Generated new accounts. Prospected for leads. Contacted potential clients. Utilized consultative sales.

Sales Representative (1992 – 1996)

Represented insurer and sold policies. Managed existing customer accounts. Identified and contacted leads. Quoted prices, and other bid specifications. Wrote sales contracts.

KEY ACHIEVEMENTS

Recognized as Career Service Professional of the Year (2004).

Two-time winner of Presidents Trophy for overall performance (1994 & 1995).

KAYBEE TOY STORES, Scranton & Allentown, PA (1981 - 1986) (1997 – 2001)

Retail Store Manager (1982 – 1986) (1997 - 2001)

Managed all retail and business operations of outlets of toy-store chain. Successfully turned around underperforming stores and opened new ones. Oversaw merchandising and business operations. Supervised up to 36 employees during peak seasons.

Hired, managed and evaluated staff. Trained all employees to provide superior customer service and ensure top performance. Instructed in POS procedures and sales techniques. Scheduled shifts and work assignments. Scheduled and led weekly store meetings for all employees.

Planned budget. Managed store finances and P&L. Maintained records. Authorized payments and merchandise returns.

Managed inventory. Selected merchandise based on customer demand nd product specifications. Inspected incoming shipments to verify quality and accuracy. Oversaw stocking and display.

Personally handled in-store sales and customer relationships.

Made decisions on product returns and exchanges, and resolved other issues.

Represented store in outreach to the community.

KEY ACHIEVEMENTS

Increased weekly store sales between 40-70% at previously underperforming outlets.

Recognized for ability to recruit, hire and train staff. Developed team for new store.

Mentored staff for advancement to management positions.

(Continued on Page 2)

KAYBEE TOY STORES (From Page 1)

Assistant Manager (1981 - 1982)

Performed support services, and assisted Store Manager as needed.

Conducted sales and provided customer service.

Supervised staff.

Performed cash management, and assisted with sales and revenue calculations.

KEY ACHIEVEMENTS

Successful performance led to rapid promotion to store manager.

JACK LANG CLOTHING STORE, Scranton, PA (1987 – 1991)

Retail Store Manager (1991)

Managed retail apparel store, with responsibility for all aspects of store operations, including staffing, sales and customer service and business records and administration. Reported directly to the district manager.

Hired and managed staff. Trained new hires and coached and mentored all associates to promote high quality of customer service to generate sales.

Utilized upselling and consultative sales to grow average customer account size.

Developed and managed sales promotions.

Managed inventory and ordering. Conducted store inventories once per quarter.

Assistant Store Manager (1987 – 1990)

Performed support services for Store Manager, and handled in-store sales.

KEY ACHIEVEMENTS

Improved loss prevention and resolved shrink issues by identifying sources of internal theft.

Recognized with promotions and transfers due to successful results.

EDUCATION & TRAINING

Business Administration Coursework, Bloomsburg State College - Bloomsburg, PA

L.U.T.C.F. Designation: Insurance, American College - Wilkes Barre, PA

Contact this candidate