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Manager Customer Service

Grosse Ile Township, Michigan, United States
December 29, 2015

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Vincent R. Pace

**** ******

Grosse Ile, MI *****



Seeking an organization where my diversified management experience, skills and contributions along with my positive attitude and strong work ethic will provide the opportunity for career growth.

Work Experience

Manufacturing Supervisor

Behr Hella Thermal Controls 7/2010-present

Supervise and manage the production, quality, efficiency, cost, and scrap of all manufacturing processes. Achieve production and scrap targets. Instruct, guide and support employees. Plan the use of employees, production equipment, work equipment, materials and power according to demand and deadlines. Observe existing work methods, brainstorm to come up with a more efficient process, then implement the new work systems and materials while not only staying within the budget, but saving the company money.

Plant Manager

Active Radiator 1/2008-1/2009

Responsible for the entire plant and warehouse ensuring productivity of all areas and support functions. Met production and quality targets established by the Vice President. Established and monitored performance objectives. Ensured that safety guidelines are followed throughout the facility. Also, ensured that orders arrived and were dispatched on time to the appropriate destinations and in the expected quantities. Planned, directed and assigned duties for the Production Manager, Area leaders and personnel. Supervised Production Manager and Area leaders by hands on approach. Solved all problems and ensured that established policies and operating procedures were followed. Resolved employee issues and utilized discipline measures as needed. Operated plant within the budget. Handled employee payroll and attendance. Scheduled, maintained and managed all production, weld, stamping, paint, maintenance, logistics, customer service, and all office personnel. Developed and managed all training requirements for all new and existing personnel. Conducted monthly safety, production and strategic planning meetings. Inventory control and purchasing. Maintained Lean Manufacturing, ISO14001 and TS16949 procedures.

Plant Manager

Shrader Oil and Tire 7/2006-2/2007

Managed all aspects of the day-to-day operations of a Michelin Commercial Truck Tire Retread Facility (MRT). In charge of all planning, purchasing and manufacturing functions. Produced daily and monthly production reports. Handled all hiring and disciplinary actions. Responsible for project management, staff development and training, and equipment and plant maintenance. Monitored and reported quality standards. Coordinated all logistics.

Production Supervisor

Aztec Manufacturing Corporation 5/2002-7/2006

Supervised and directed bargaining unit employees (UAW) in a machining and subassembly department. Produced automotive parts on automated lines and CNC milling operations. Met quality standards and monitored all SPC charts. Directed the flow of all raw and finished materials. Interfaced with all levels of manufacturing for optimum customer satisfaction. In charge of all labor, scheduling, attendance and disciplinary activities. Maintained TS 16949, ISO14001 and Lean Manufacturing procedures.

Assistant Plant Manager

Systrand Manufacturing Corporation 2/1998-5/2002

Supervised all manufacturing leaders. Delegated responsibilities to over 250 manufacturing employees. Monitored, evaluated and reported job performance of manufacturing leaders and personnel. Assisted manufacturing leaders with tooling distribution. Monitored production and scrap performance. Generated preventative and corrective action documents for internal audits. Created and implemented production schedules. Monitored and maintained SPC requirements. Implemented and maintained QS9000 and Lean Manufacturing procedures. Worked with engineering, quality and maintenance departments to optimize manufacturing performance. Minimized downtime, increase levels of performance, and promoted continuous improvement activities.


Computer: Microsoft Office including Word, Excel, Outlook, PowerPoint and Internet and Email.

Strong leadership, organization, problem solving, interpersonal, communication and employee Relation skills.

Education Henry Ford Community College 1990 - 1992 Criminal Justice

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