#***Chamblee, Georgia 30341
To obtain full-time employment in an area that will allow me the opportunity to utilize already attained skills and provide an environment for professional growth.
SUMMARY OF SKILLS
Excellent organizational, time management, and record-keeping skills
Proficient in Microsoft Word and PowerPoint
Ability to work both independently with minimal supervision and as a team member
Strong commitment to customer service orientation
CERTIFICATION / EDUCATION
Bachelor of Science, Interdisciplinary Studies (education, social work and management) Arkansas State University, May 2009
Associate of Arts (teaching emphasis), Arkansas Northeastern College, May 2005
12/15 to present Client Solutions Associate Perfetta/Nexxlinx, Duluth GA
Handles inbound calls from Time Warner Cable customers that are attempting to cancel or disconnect services. Responsible for selling these ser ices back to the customers to convince them to keep their current services, or ultimately upgrade the services.
8/13 to 12/15 Prior Authorization Representative (Customer Service)
Express Scripts, St. Louis, Missouri
Reviews written and telephone requests from doctors and pharmacists to determine customers’ eligibility for prior authorization of medication coverage, also do administrative tiering exception and appeals. Adept at researching and resolving drug coverage issues. Works collaboratively with other associates and supervisors to ensure that best practices are shared. Pharmacy Benefit Management Representative which manages the benefit side of the patients plan and work with the Center of Excellence team
9/09 to 08/13 Substitute Teacher/Community Education Adventure Club
Ferguson-Florissant School District, Florissant, Missouri
Performed all regular instructional duties in the absence of the regular teacher. Supervise, Coordinated daily activities and monitored students that participated in the after-school program.
Carolyn West RESUME Page 2 of 2
9/09 to 8/13 Customer Service Representative/Ad Setter
Kohl’s, Bridgeton, Missouri
Performed cashier’s duties, restocked merchandise, conducted price changes and ensured department and fitting rooms were always
customer-ready. Also set advertising for upcoming sales and coordinated signage and displays.
9/10 to 1/11 Customer Service Agent-Seasonal
Macy’s, Bridgeton, Missouri
Assisted Macy’s and Bloomingdales customers with phone orders and helped them track their orders, processed their returns and located items that were not available on the website.
12/08 to 8/09 Customer Care Agent
Startek, Jonesboro, Arkansas
Provided service to AT&T wireless cell phone customers via telephone, including new service options, payment information, usage instructions, contract explanations, complaint resolution and troubleshooting malfunctioning phone devices/functions (e-mail, voicemail, text messaging).
12/06 to 11/08 Cashier
R&P Service Station, Hayti, Missouri
Assisted customers with their gas, lottery and sundry purchases, as well as performed opening and closing procedures several times a week.
10/05 to 4/08 Substitute Teacher – K-12
Hayti R2 School District, Hayti, Missouri
Assumed all duties of the regular classroom teacher in accordance with school rules by implementing teachers’ lesson plans, sometimes using own plans to manage student learning.
9/04 to 12/05 Office Aide
Arkansas Northeastern College, Blytheville, Arkansas
Scored Asset test, administered Compass test, proctored off-site testing, completed weekly and monthly reports, as well as answered phones and maintained filing system.
Available upon request