Manager Customer Service

Dear Human Resources,

I am currently exploring the possibility of obtaining a position within your company. This will provide opportunities for growth and advancement, while allowing me to implement my experience and work abilities. Enclosed is my resume, detailing my background and qualifications, for your review and consideration.

I am consistent hard worker, who is fully committed to outstanding customer service and the success of my team. My retail experience has rewarded me the opportunity to develop excellent work etiquette and I wish to take the next step within your company.

The opportunity to meet with you and your designated personnel to further discuss how I could contribute to your organization would be appreciated. I may be reached at the above address or telephone number to arrange an interview.

Thank you for taking the time to review my resume and I look forward to hearing from you.

Sincerely,

Khishaine Whyte

OBJECTIVE

My objective is to obtain a position within your Client Service environment, where I will be able to utilize and improve upon my acquired skills and knowledge with the opportunity of growth and development.

CUSTOMER SERVICE AND MANAGEMENT SKILLS

Manage wage coast including payroll, gas, hydro and facility orders

Develop relationship with schools and daycare to increase traffic during special sales and events, which includes fundraising and volunteer

Plan shopping events in my store for one of Toronto’s largest mommy groups

Planning and execute merchandising flip in a 10 000 sq feet store

Maintain daily sell through and mannequin looks, adjust product due to the need of the business, i.e. weather, promotion

Participate in weekly conference call with all stores in my district to discuss productivity and needs of the business

Ensure customers receive outstanding service in a friendly environment

Knowing and analyzing sales plan, readjust when daily goals are not being met

Create and carry out monthly and yearly performance review

Hire, train and develop new employees on product Policies and Procedure

Attend quarterly training at head office and Yearly Managers workshop in the US on company strategy and new collection

Encourage company moral by running contest and games

Keeping staff up to date on product, performance, policies and procedures

Maintaining above company average Key Performance Indicators with pure numbers

Making sure all employee personal files are properly maintained

Maintaining an awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing;

EMPLOYMENT HISTORY

November 2013 - Present:

Brand Manager, Gap Inc, Toronto

July 2011 - November 2012:

Brand Manager, Express, Toronto

June 2007 - July 2011:

Assistant Manager,Tommy Hilfiger, Toronto

May 2006 - June 2007:

Assistant Manager, Danier Leather, Mississauga

June 2004 - May 2006:

Assistant Manager, Dynamite Inc, Mississauga

May 2002 -June 2004:

Manager, La Senza, Brampton

EDUCATION

West Humber Collegiate Institute

Graduated 2001

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