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Customer Service Representative

Apollo, Pennsylvania, United States
December 29, 2015

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Rebecca Pietron

Senior Customer Service Representative - Allegheny Health Network

Vandergrift, PA 15690 - 724-***-****

Highly motivated healthcare professional with over 15 years' experience in medical billing, accounts receivable and payable, and customer service. Outstanding communication skills, problem solving skills, and leadership skills.

Authorized to work in the US for any employer


Senior Customer Service Representative

Allegheny Health Network - Pittsburgh, PA - 2007 to Present Answers questions and concerns of over 60 patient calls daily in an efficient manner

• Communicates with patients about bankruptcy notices

• Contacts collection agencies to ensure correct information is being assessed

• Trains new employees on customer service skills and collection

• Ensures attorney requests are handled in the proper manner according to policy

• Provides outstanding customer service to patients

• Charge entry, payment poster, A/R follow-up, submission of electronic claims

• Run Credit Cards, Charge Entry, Payment Posting and A/R Follow-up

• Reconciliation of money, Deposit Slips

Accounts Receivable/Payable Clerk

Excela Health Physician Network - Greensburg, PA - 2000 to 2007 Managed the daily deposits for all patient accounts

• Posted insurance and patient payments to ensure accuracy of balances

• Entered patient demographic and claim information into billing system

• Maintained communication with stakeholders to ensure accounts receivable follow-ups EDUCATION

Bachelor of Science in Business Administration

South University

January 2015

Associate of Science in Accounting

Pittsburgh Technical Institute

October 2004



Proficient in Microsoft Office Suite Medical Terminology Organizational Skills Time Management Skills

Coding Understanding of Legal Aspects of Collections

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