Have strong knowledge in ERP/ SAP, Process enhancement, Kaizen award
Resume:
S. UMA MAHESHWARI Mobile : 893-***-****
E-Mail : ************@*****.***
Skill Set
Highly self motivated, versatile and optimistic person with 10 years of experience in Shipping Operations (Import /Purchase Order). Seeking a challenging area of work to apply existing skills and to grow along.
Main Skill Areas:
Shipping Operations.
Sea Imports
Reports on Daily/ Weekly/Monthly basis.
Analyzing new concepts to give a more specific output to the end user.
Finalizing SOP’s for corporate clients by understanding their requirements in End to End.
Managing the team and handling people related issues.
Training for fresh recruits.
Good Communication Skills.
People Management:
Actively involved in training & monitoring associates, ensuring optimum performance.
Providing direction and support to junior staff for building capacity and better client servicing including providing guidelines for interaction with customers.
Provide all the necessary information to the team to carry out their job effectively through daily briefings.
Determining training needs of employees and conducting suitable training programs to enhance their operational efficiency leading to increased productivity.
Identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members.
Quality Assurance:
Implementing quality improvement measures for continual improvement in the services, ensuring higher customer satisfaction matrices.
Conducting regular quality audits for ensuring compliance with preset quality parameters with 100% accuracy level.
Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
Professional Experience
M/s. Maersk Global Shared Service Centre., Chennai
September 2004 to Till date
Designation: Senior Executive 1 ( Specialist)
Department : Import Documention & Operation
Export Documentation Team:
From Sep ’06 – Oct ‘07
Roles:
Bill of Lading Preparation using the Shipping Instruction
Worked for Europe and LAM countries.
Arrival Notice Team:
From Oct ’07 – Nov ‘09
Roles:
Prior information sent to the customer of vessel arrival
Notification sent to customer for their Longstanding containers in the Terminal
Responsibilities:
Handling F.O calls & mails related to Imports End.
Final Handover & follow up’s to the Front Office.
P2P (Procure to Pay) – Accounts Payable
From Nov’09 – Till Date
Roles:
Taking care of APALocation PO creation
Assigning Workflows to the Team Members
Mail Actioning which received from Vendor and Front Office
For Analyasis using the SAP T-codes BBP-_PD, /FACTGLB/TEX_SLG1, SE16, /FACTGLB/SC_PO_DET in SRM and ME33K, WE02, ME21N, MIGO, ME23N,MM03, ALO1,
ME80FN, KS03 in ERP. RDD001, RDD188, RDD1524 in BP1.
Responsibilities
Conducting Weekly Conference Call with Front Office sharing the Team performance level and issues.
Conducting Daily Review Meeting with the Team Members discussing About updation and issues
Clarifying the doubts of Team members on process
Maintaining Error Data Bank.
Achievements
Handled Fact PO Process Migration for the regions LAM & SEU Successfully
Have done project on Reduction in Rejection Purchase orders
Travelled Singapore for the Training purpose, have done Process enhancement
For the country Vietnam & Malaysia during the Travel.
Have got Golden Kaizen award in the year 2013
Have done changes in the Process Measures for the clear visibility
In People Management view have made people to follow the ground rules
of the Team with Manager support.
Qualification Background:
Under Graduation :
B.Sc., ( Physics)
L.N.G College
Ponneri
Skills Profile:
Typewriting : Higher
Computer Proficiency : PGDCA – CSC Institute.
Personal Profile:
Date of Birth : 26 Dec 1976
Sex : Female
Marital Status : Married
Spouse Name : R. Sridharan
Present Address : 2/7, Manickavasagar Street, Chennai - 118
Email ID : ************@*****.***
Contact this candidate