Customer Service Medical
Resume:
GAY-LYN J. SANTOS
Al Satwa, Dubai. UAE
Email: ****************@*****.***
Contact No.: 050-***-****
OBJECTIVE:
To apply the acquired knowledge, education and training in a position commensurate to my qualification and used it in a challenging environment.
CORE COMPETENCIES:
Armed with passion and great interest in healthcare industry.
Demonstrated proficiency in assessing health problems and needs establishing and implementing nursing care plans and maintaining medical records.
Earned reputation for consistently maintaining composure in dealing with emotionally charged fast paced situations.
PROFESSIONAL EXPERIENCES:
Dental Assistant
E.V. DENTAL LABORATORY
Del Pilar St. Brgy.Gen. Luna
Cabanatuan City
January 2014 – November 2015
Building relationship with patients.
Managing patients appointments
Making sure all equipments is sterilized and ready before procedures and treatments.
Keep maintain and update records of the patient’s care.
In addition to medical care, nurse communicate with and educate parents on day to day operation as well as home procedures.
Helping reassure patients
Processing lab request and x-rays
Calculating treatment costs and explain them to patient.
Responsible for the analysis, implementation, formulating, evaluation and interpreting procedures and policies.
Provided the assessments, formulation, diagnosis and inspection
Also provided the services such as clinical therapy, family therapy, group therapy and many other therapies and treatment
Private Homecare Nurse
SohailBhazad (Employer)
Villa 23 New SalataSalwa Road Doha Qatar
September 18, 2011 – September 21, 2013
Ensured that there was regular communication with the patient and physicians
Supervised and schedule d appropriate nutritional diet
Monitored the vital signs and health of patients
Recorded, observed and evaluated symptoms
Proper documentation of patient care information and passed it along to the family of the patient.
Administered dressings, nursing services, medication and treatments
Identified proper healthy and hygienic environment while treating patients at home.
Performed excellent nursing care in the private home.
Nutritionist Dietician (Food Service)
General Ward
Premiere Medical Center
Cabanatuan City
July 2010 – July 2011
Adherence to hospital policies and procedures and industry standards.
Manage food service personnel.
Maintain accurate records.
Write and implement menus.
Prepare and serve food in accordance with national standards, administrative policies and within budget allowances.
Put customer service first to ensure that customers/patients and families receive the highest quality of service in an attentive and responsive atmosphere which recognizes the individuals needs and rights.
Managing quality assurance/quality control.
Review and evaluate the work performance of the dietary personnel as well as counsels/disciplines staff according to established company personnel policy.
Clinic Nurse
Al Hujielan Medical Dispensary
Kingdom of Saudi Arabia
May 2008 – May 2010
Responsible for the analysis, implementation, formulating, evaluation and interpreting procedures and policies.
Provided the assessments, formulation, diagnosis and inspection
Also provided the services such as clinical therapy, family therapy, group therapy and many other therapies and treatments.
Planned nursing aspects of on going and new programs and coordinated the ward programs also.
Handles the queries and complaints of the patients and resolve them.
ACADEMIC CREDENTIALS:
Bachelor of Science in Nursing
Wesleyan University Philippines
2003 – 2007
COMPUTER SKILLS:
Microsoft Word, Excel, Powerpoint and Access
PERSONAL INFORMATION:
Nationality : Filipino
Date of Birth : August 02, 1986
Status : Married
Religion : Christian
Weight : 55 kls.
Height : 5’3”
Visa Status : Visit Visa
Visa Expiration : March 20,2015
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
GAY-LYN J. SANTOS
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