Manager Customer Service

*** ******** ***** *********, ** *****

PHONE NUMBER 682-***-****

E-MAIL ADDRESS: **********@*******.***

APRIL A.OLIVER

OBJECTIVE

Challenging position as a Purchasing Agent/Buyer/Product Specialist in a growth-oriented organization, which offers diverse job responsibility and the potential for advancement.

WORK OF EXPERIENCE

April 2007 - Present Mouser Electronics/TTI., Mansfield, TX

Product Specialist

Responsible for 12 global suppliers in the Electro-Mechanical category.

Developing and implementing strategic plans to achieve supplier sales goals.

Enhance the image of Mouser in the marketplace as the distributor of choice.

Providing the correct mix/inventory levels of products required to grow the business and meet customer needs.

Accountable for finding new products that support new designs and advanced technologies.

Developing and maintaining successful supplier relationships and provides product solution advantages to suppliers and customers so that Mouser is considered the preferred partner for suppliers and the preferred provider of products for customers.

Researches and makes recommendations to add, discontinue, increase or reduce inventory levels.

Ensures correct catalog and website information for product lines.

Ensures comparative pricing with competition is completed on a regular basis.

Assists Product Management Team with a variety of other accountabilities, including but not limited to, responding to branch request/issues with a sense of urgency; and receiving and accounting discrepancy processing.

Continually develops skills to ensure for growth opportunities. Stays current with industry news and methodologies.

Strong communication with internal and outside contacts, supplier meetings, quarterly reviews within our team, reports concerns, questions, training, goals, etc.

Catalog Content Specialist

Reads and understands datasheets in all categories such as Semiconductors, Opto, Electromechanical, Passives, Power, Connectors, Thermal Management, Sensors, Enclosures, etc.

Responsible for the creation of content for the Mouser online site, mobile and paper catalog.

Builds and creates catalog page layout using Microsoft Excel.

Reads catalog proofs; find and correct multiple catalog pages.

Ensures correct catalog information for product lines by: updating existing pages, logging and tracking assignments, and working alongside Product/Data/Marketing Management team and Catalog Production team personnel.

Supports and participates in company total quality process and establishes and maintains effective relationships with business associates.

Trains Artist to assist on helping and understanding where product fits on a page.

Tracks open tasks and informs Catalog Manager on updates.

Assigns projects to Artist and proofs there work.

January 1996 -April 2007 AlpaNational Technology Services, Inc. - Halifax, Fort Worth, Texas

Accounts Receivable/Accounts Payable

Sales Taxes, Billing Collections, etc.- Obtains approval for payment from Controller Accurately codes and input invoices check requests and expenses reports for Techs in the field.

Prints and mails checks.

Files all paid invoices and check copies.

Handles phone calls from field personnel and vendors.

Researches vendor issues.

Reconciles Accounts Payable to the general ledger.

Marks cleared checks in the accounting system.

Works with vendors, branches and VP’s, Technicians in the field on questions.

Purchasing Agent/Buyer

Procure material for projects and cycle counts, negotiate prices and research new materials and vendors.

Request for Quotation

Requests for Proposal, non-system and system contract orders/releases, expediting and tracking of orders, solving vendor invoice/pricing errors, entering purchase orders into Dos system- S2000/Southware Purchase order systems( regarding purchase orders and payments)

Acting as a liaison with internal and external stakeholders.

Familiar with various Materials Management areas (i.e. shipping, receiving, inventory, purchase orders, vendors, etc.) Strong interpersonal/communication skills and a good operating knowledge of software applications (i.e. word processing, spreadsheet, data base, etc.)

Experience with the onsite dept. for personal computers, monitors, printers, typewriters, fax terminals, word processors, electronic equipment and much more.

SKILLS

Strong analytical, problem solving, negotiation and organizational skills

Possess strong attention to detail skills

Average Microsoft office applications (Excel, Word, SharePoint and Outlook, Proof HQ)

Strong teamwork orientation

Strong verbal and written communication skills

Exhibits a strong customer service orientation with a strong sense of urgency to respond to internal customer needs

EDUCATION

08/1987 – 06/1991 W.B, Ray High School, Corpus Christi, TX

Level of Education: Prep/High school, Graduated

06/2012 – 07/2012 University of UTA, Arlington, TX

Level of Education: Training / Certification-Blogging/Facebook/Social Media

REFERENCES

Larry Whiteside-CEO AlphaNational Technology-Halifax Corp., known for 15 years. Phone Number: 817-***-**** or 817-***-****

Rita Cartwright-worked with her at Alpha National, known for 15 years.

Phone Number: 817-***-****

Morris Horn- Tech Manager – Alpha National, known for more than 15 years.

Phone Number: 817-***-****

Dennis Hornbaker- Manager- Alpha National, known for more than 15 years.

Phone Number: 817-***-****

Brad Taylor-Director of Quotes Dept., known for 7 years plus.

Phone Number :817-***-****

Kevin Castornio-Product Manager, known for 7 years plus.

Phone Number: 682-***-****

Amanda Kirk- Supplier Marketing Manager, known for 7 years plus.

Phone Number: 817-***-****

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