Thomas Wayne Houser

**** ****** **** 704-***-****

Vale, NC 28168 acsxs4@r.postjobfree.com

Experience:

****-**** ****** ************, *** Asheville, NC

Develop market for Truck and Industrial lubricant sales in the

Western North Carolina region while also expanding presence

in the automotive segment.

1997-2014 West Carolina Freightliner Hildebran, NC

General Manager (2010-2014)

*Oversaw new facility construction on a daily basis during construction

making sure building plans were followed and time schedules met

*Member of Freightliner Pilot Group in developing the Elite Support Program

*Instituted the Elite Support program into dealership operations

*Instituted the Express Assessment process into daily operations

*CSA Service President of the Southeast Dealers for the CSA and JAD member of

several groups involved with improving the process of Customer support

*Continued the responsibilities of Parts/Service Director maintaining a team atmosphere to meet both outside and inside customer’s expectations

*Microsoft Works (word-excel-powerpoint)

Parts and Service Director (2004-2010)

*Oversaw the parts departments of two branches growing the average

monthly sales to 750K with a staff of 20 people

*Oversaw the service departments of both branches growing the combined average monthly sales of 190K with a staff of 21 people

*Directed the marketing and advertising programs for both departments using

OEM direct mail advertising program and Web site promotions

*Supervised outside parts sales staff, arrange and conduct fleet night training

sessions

*Worked directly with department managers in the hiring and firing processes

*Reviewed and approved all major expenses

Parts Manager (1997-2004)

*Managed parts department staff of 9 people and increased sales from 170K to over 400K monthly

*Developed an inside parts and flyer program using publisher program

*Mentored the outside sales staff and doubled their sales

1991-1997 A. G. Boone Hickory, NC

Branch Manager

*Supervised staff of 5 with monthly parts sales of 150k

*Created the flyer advertising program for outside sales staff

*Member of Continuous Improvement Committee

1974-1991 Transport Equipment, outside parts sales

Stone Heavy Vehicles, outside parts sales

Power Brake Company, outside parts sales

1968-1974 Hickory International Truck Sales Hickory, NC

Assistant Parts Manager

Education:

1970-1972 Catawba Valley Technical College Hickory, NC

Associate Degree in Business Administration

Organizations:

South East Region Service President of CSA from 2007 through present.

Member of Advisory Council for Wilkes Community College from 2008 through 2014.

Member of Unifour Maintenance Council 2011 to 2014.

Member of Training Advisory Board for Freightliner Corporation in 2010 thru 2014.

Elite Support Pilot Group (DTNA)

Express Assessment JAD Group (DTNA)

Lions Club 2015

References: Jay Stoy, Service Director Merchants Distributors 828-***-****

Sam Mask, Manufacture Rep. Meritor 828-***-****

Billy Eller, Diesel Tech. Instructor Wilkes Community College 336-***-****

Rod Jones, DSM Freightliner Corporation 625-***-****

Stephen Bennett, Owner Truck Services 800-***-****

Luke Bazin CSA Director, Freightliner 413-***-****

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