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Customer Service

Location:
Atlanta, Georgia, United States
Posted:
December 28, 2015

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Resume:

MARISIA GONZALES

**** ******* **. ***. **** Atlanta, GA. 30331

acsxrt@r.postjobfree.com

313-***-****

OBJECTIVE

To obtain a customer service position within a company with the opportunity for advancement.

EXPERIENCE

Verizon Wireless

Customer Service Advocate 08/2012-10/2015

Handled all account inquiries

Process payments/Issue adjustments

Maintain monthly metrics

Comcast

Team Leader 08/2012-05/2007

Point of contact for 7-10 agents

Trained agents on new processes

Handled all account inquiries

AWARDS AND ACKNOWLEDGEMENTS

Evaluated above average employee on consistent basis

Excellent written and verbal communication skills

Great listener and ability to calm irate customers



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