Customer Service Management

PROFESSIONAL EXPERIENCE:

BAUER COLLEGE OF BUSINESS JUNE 2012 – JAN 2014

Finance Intern

Thorough introduction and study of oil and gas industry – including but not limited to the history of petrochemicals, differences between upstream, midstream and downstream sectors; production and sale of oil gas, processing plants, marketing groups, etc.

Assist with contract summaries/reviews – includes thorough read and electronic documentation of sales, transport and purchase oil and gas agreements

Maintain oil and gas price trending analysis over a span of five years and update graph outputs to be used for management reporting

Understand allocation tools and how systems are leveraged to provide detailed insight into reporting of asset gross margin positions

Introduction to AR/AP and peripheral finance functions such as composition of gross margin management reporting, balance sheet reviews and audit requests procedures

Expansion of knowledge around the budget process, assumptions made, valuations and how this is compared on monthly basis against actuals

XEROX, UNDER CVS CAREMARK CONTRACT AUG 2015-

Learning and Development Associate

. Lead on the production of learning and development policy, standards and guidelines, including the preparation of the annual Learning Investment Plan, taking account of current legislation and recommendations and the future direction of the Company.

Lead, develop and evaluate a comprehensive Staff Induction program to meet the needs of all staff, including key legal requirements, according to the requirements of Company policy.

Plan, co-ordinate, design and deliver training sessions, using expert presentation, coaching and facilitation skills according to personal levels of knowledge and expertise in the subject area, recognizing own limits, and taking action to ensure development needs are met/an alternative is provided.

- Provide daily reports detailing each students behaviors, capabilities, navigation skills and progress,

Responsible for providing each student with the knowledge and skills to be effective customer care and call center representatives.

Develop and maintain systems and processes to establish and maintain effective communication, and confidentiality of information.

Act as a role model by demonstrating leadership and knowledge, and by maintaining credibility within the Company, the wider health care community and external agencies, ensuring a positive image of the Company is maintained.

Develop and maintain systems and processes to ensure that work is appropriately prioritized and allocated, and that effective supervision is in place to support work delegated to staff.

VILLAGE PHARMACEUTICAL COMPOUNDING NOV 2013-AUG 2014

Office Administrator

Ability to receive and process high call volumes and direct to appropriate parties

File management within ERS systems and master data compliance

Disseminate doctors transcripts and patient/doctor notations and archive

Point of sale management – including invoicing, payment processing and collection services

Ability to interpret insurance coverages, stipulations and coding/billing requirements

Administrative duties include data entry, schedule management on behalf of others, taking meeting minutes, mailing services, etc.

Proficient in ability to manage multiple work items within excel and understanding how to interface into ERP systems

CAMELBACK DISPLAYS JULY 2013- NOV 2013

Sales Representative

Maintain up to date knowledge of product specifications, pricing and benefits

Responsible for implementing e-document archiving whilst facilitating the transfer of hard copy filing

Heavy customer service relations and ability to translate into successful sale

Point of sale management – including invoicing, payment processing and collection services

Exposure to accrual accounting - creation of estimated invoicing, prior month adjustments and working capital management

Maintenance office expenses and procurement – creation and management of requisitions/purchase orders, service orders, and timely procurement

Proficient in QuickBooks and processing of the aforementioned finance functions

Ability to understand the fundamentals of maintaining a budget and commenting on variances vs. actuals

Maintain short supply chains and reduce working capital positions by inventories are kept low and deliveries to customers are on time

Up keeping goodwill by developing positive lines of communications with customers and vendors

Clerical and administrative duties are completed on ad-hoc basis

MASSAGE ENVY SPA DEC 2012– July 2013

Administrative Assistant/Sales Associate

Front office responsibilities including scheduling and management client appointments within ERS database

Data entry and master date maintenance for customer/vendor details, office expenses, etc.

Create and maintain marketing strategies that include running segment analysis, market analysis and demographic reports

Proficient in interpreting and understanding service contracts and making amendments where necessary

Point of sale management – including invoicing, payment processing and collection services

Up keeping goodwill by developing positive lines of communications with customers and vendors

Clerical and administrative duties are completed on ad-hoc basis

Heavy customer service relations and ability to translate into successful sale

LEADING EDGE DISPLAYS OCT 2012 – DEC 2012

Customer Service/Admin Assistant

Maintain up to date knowledge of product specifications, pricing and benefits

Responsible for implementing e-document archiving and facilitate removal of hard copy filing

Heavy customer service relations and ability to translate into successful sale

Point of sale management – including invoicing, payment processing and collection services

Finance exposure to accrual accounting - creation of Ability to understand the fundamentals of maintaining a budget and commenting on variances vs. actuals

Maintain short supply chains and reduce working capital positions by inventories are kept low and deliveries to customers are on time

Up keeping goodwill by developing positive lines of communications with customers and vendors

Clerical and administrative duties are completed on ad-hoc basis

Working knowledge on process of creating estimated invoicing, and making adjustments when settling cash

Responsible for creation and management of requisitions/purchase orders, service orders, and timely procurement

Proficient in QuickBooks and processing the aforementioned finance functions

THE WEST END JUL 2012 - OCT 2012

Server

Customer service, including customer greetings, multi-tasking while managing tables, and ability to quickly accommodate specific needs of customers in a dynamic environment

Point of sale management – including invoicing, and payment processing

Responsible for oversight of restaurant cleanliness, ambience and ability to re-arrange design/layout when needed

Up keep a warm inviting environment, maintain hospitality and always address the needs of customers first

KONA GRILL MAR 2012 - SEPT 2012

Server/Waitress

Customer service, including customer greetings, multi-tasking while management tables, and ability to quickly accommodate specific needs in dynamic environment

Point of sale management – including invoicing, and payment processing

Ability to adapt to a dynamic environment, including managing multiple orders, addressing incorrect orders, kitchen delays, etc.

Responsible for oversight of restaurant cleanliness, ambience and ability to re-arrange design/layout when needed

Maintain up to date knowledge of products offered, ingredients and ability to answer questions regarding ingredients on queue

HOUSTON COUNTRY CLUB JUL 2011- MAR 2012

Club Administrator/Service Rep

Proper phone and greeting etiquette with ability to multi task while managing front office activities

Ability to provide excellent service, including individual customer accommodations ranging

Take and manage catering orders – includes management of raw material procurement and facilitation of order execution

Ensure adequate care is given to meal preparation so as to assure products are of upmost quality

Liaison between front office requests and kitchen staff to assure highest efficiencies in customer deliverability

Point of sale management – including invoicing, payment processing and collection services

Responsible for maintaining register of inventory positions in our retail department and manage procurement responsibilities on as needed basis

EDUCATION:

WESTSIDE HIGH SCHOOL – HOUSTON, TX JUNE 2008

High School Diploma

International Thespian Society

Varsity Softball

Member of Westside Young Republicans

Business Professionals of America

UNIVERSITY OF HOUSTON – HOUSTON, TX DEC 2012

Business Administration Candidate

SKILLS:

Proficient with Microsoft Office XP (Excel, Outlook, Power Point, Windows, Access), Millenium Scheduling, Quickbooks, CRM, Peoplesoft, Siebel and SAP systems

Knowledge of Enterprise Resource Management (ERP) Systems, the input and output of financial data, Consolidation Reporting and the integration of these reports and effects on other facets of a business

Excellent customer service capabilities, etiquette, and ability to work under intense pressure and dynamic environments

Proficient in managing several cash/credit transactions, cash balancing, register closing, etc.

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