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Customer Service Representative

Haltom City, Texas, United States
13.00 an hour
December 28, 2015

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Sandra L. Cagle

**** **** ****

Haltom City


Objective: A full time position with an organization committed to quality products and services.


ADT Security: February 2014 – present Irving, Texas.

Customer Service/ Technical Support.

-Receive incoming calls regarding alarm systems.

-Provide technical support and quality customer service.

Extend Health- A towers Watson Company: July 2013 – January 2014 Richardson, Texas.

Licensed insurance provider.

-Assisted in enrolling and transitioning elderly clients from company owned insurance to Medicaid and Medicare.

Blackmon Mooring: May, 2010 – June 20th, 2013 Fort Worth, Texas

Customer Service Representative

-Checked to ensure that appropriate changers were made to resolve customers’ problems.

-Successfully scheduled water and fire claims for Project Coordinators.

-Referred unresolved customer grievances to designated departments for further investigation.

-Determined charges for services requested and collected credit card payments.

-Conferred with customers by telephone in order to provide information about products and services, to take orders and cancel accounts, and to obtain details of complaints.

Adino Temporary Services/ AT&T: July, 2008 – August 2009 Fort Worth, Texas

Order Management and Activation

-Repaired U-Verse orders that failed to complete in the system enabling the order to proceed to the Billing Department.

-Received incoming calls from technicians in the field and assisted them in the order flow. February 2007 – April, 2008 North Richland Hills, Texas

Customer Service Representative

-Placed outbound calls to Financial Institutions to verify Customer Information.

-Called Customers to insure the correct information was in the system regarding their mobile phone orders.

-Moved cancelled orders to be reviewed by the Verification department.

-Accessed spread sheets to verify that fraud was not being committed on the orders.


Fort Worth ISD: 2005 Fort Worth, Texas

Completed classes in Microsoft Word and Excel.

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