Manager Office

Dian C. Johnson

N**** Boelter Rd.

Shiocton, WI *4170

***.***@*****.*** – 920-***-****

OBJECTIVE

Seeking a position that will allow me to fully utilize my communication, organizational and problem-solving skills to ensure positive, enriching experiences for clients and those I work with.

WORK EXPERIENCE

Client Services

Pitney Bowes – Neenah, WI – November 2014 to September 2015

Responsibilities

Most recently I worked in a call center:

Took in-coming calls from clients who rented or leased postage meters

Processed payments via check or credit card

Answered questions regarding dozens of meters with several payment options, multiple marketing plans and equipment maintenance agreements, along with various fees and regulations was required to provide effective client services

Accomplishments

I was with Pitney Bowes for nearly one year. During that time I passed tests following informational training that prepared me for a multitude of calls.

Received several ‘very satisfied’ surveys from clients each week along with awards for weekly and monthly contests that emphasized personal and team goals.

Skills Used

Working in a call center taught me a great deal about myself and the skill set I possess. I learned patience, empathy and strong listening skills are necessary to be truly client centric. Above all else, continuous learning is necessary for a progressive workplace to promote growth and enrichment for the client.

Office Manager

Red Shoes PR, Inc. - Appleton, WI - September 2009 to March 2014

Responsibilities

As Office Manager I was responsible for:

All clerical duties: incoming and outgoing mail and packages, answering and forwarding calls, maintenance of office equipment, as well as greeting clients and visitors

Assisted client services staff with a variety of editing and proofreading tasks using Word, Excel and PowerPoint.

Maintained multiple calendars, registration for events, continuing education and conferences in Outlook for staff

Worked with leadership to develop and maintain a staff orientation binder and company handbook as well as assisting with orientation for new employees.

Basic bookkeeping responsibilities included daily entry of expenses and revenue in QuickBooks

Coordinated with a payroll service for regular payrolls, monthly expenses and staff reimbursements

Accomplishments

When I was hired for the position as office manager, Red Shoes PR, Inc. was a start-up agency. I helped develop office processes, handbooks, data bases, contact lists and vendor contact information. I also organized office files, developing procedures to comply with confidentiality requirements.

In 2013, I set up a timeline that included spreadsheets for the build out of a new office. I worked extensively with construction crew, electrician, phone, security and interior design team, updating the timeline on a daily basis to reflect budgetary figures along with start and finish dates of projects to allow for calendar coordination and total costs. The build out took approximately six weeks from start to finish.

Skills Used

As office manager, communication and confidentiality were key. This meant always being responsive to the needs and requests of others in a professional manner, interacting comfortably in person and on the phone with confidentiality on behalf of all. I have strong organizational skills, am flexible in changing environments and will take initiative to learn whatever is needed to appropriately respond to other staff and client’s needs.

Librarian/Office Manager and Administrative Assistant

The Post-Crescent - Appleton, WI – September 1998 to August 2009

Responsibilities

I started with The Post Crescent in 1998 as Librarian/Office Manager. In 2001, I was promoted to a newly created position as Administrative Assistant to the Executive Editor

Took on lead role in organizing the editor’s office

Maintained the editor's calendar, scheduling meetings, other functions and travel arrangements for the editor and staff

Clerical duties: ordered supplies, maintained office equipment, sorted and dispersed mail and handled calls and email

Reviewed all invoices, timesheets and expense reports from the editorial department

Prepared applications, payroll authorization forms, and IT requests

Attended monthly editors meetings, taking and distributing minutes.

Accomplishments

Ccoordinated a renovation of the newsroom, working closely with the furniture company, electrician, internal IT and custodial department so operations at the paper would continue on time throughout the many phases of the project.

Served as interim Publisher's assistant during a hiring process.

Worked closely with the managing editor to develop and implement a system for on-time performance reviews.

While on the Safety Committee, I helped implement new emergency lighting which was utilized shortly after installation due to a power outage during a storm.

Served on the United Way committee for seven years during which time we established effective strategies and goals for the campaign.

Skills Used

The responsibilities and accomplishments listed above utilized my organizational skills, flexibility in handling multiple tasks on a daily basis and the ability to handle confidential information professionally. The position required initiative, problem-solving, drive and commitment.

EDUCATION

Graduate

Shiocton High School - Shiocton, WI

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