Customer Service Sales
Resume:
Kimika F. Allen
*********@*****.***
Qualifications in Brief:
I am self-motivated with a background abundant in sales, customer service, clerical, and administrative duties. I am currently attending school at Natural Healing Institute, pursuing board certification as a licensed Holistic Health Practitioner. I am also a licensed Life & Health Insurance Agent, as well as a self-employed Internet Marketer. I embrace new ideas and challenges, and am always looking to expand my knowledge base in business. I have a can-do mindset and am driven to maximize my potential in everything that I do. I pay close attention to detail, am thorough when completing tasks, a very fast learner, effective problem solver, and am able to quickly adapt to changing demands.
SKILLS:
Good organization and time-management
Able to independently manage projects
Self-motivating, proactive and effective multi-tasking
Strong communication, customer service and customer relations
Able to easily engage customers and represent product or cause
Able to manage daily operations and support management staff with administrative duties
Proficient in Microsoft Office, Word, Excel and Outlook programs
Data Entry, 10-Key, Type 65+ wpm
Efficient with ADP Payroll System
EXPERIENCE:
New Connections Marketing Group (2014 – 2015)
Merchandiser – San Diego County Territory
Serviced Sprouts Farmers Market vitamin departments for 30+ vendors in health and beauty
Checked inventory and placed orders as needed through Living Naturally as well as Sprouts Scan Genius system
Restocked shelves with product on hand in store back stock
Placed tester orders for shelves and car stock orders for staff samples
Left passive samples and coupons available for customers
Cleaned and organized product and displays on shelves
Ensured shelf testers were always full and available
Participated in vender audits and set up new displays when necessary
Handled current and outstanding store credits from customer returns and damaged or defective product
Verified vendor sales and promotions were being implemented at store level
Talked to staff about recent and upcoming sales, promotions, events, demos and offered bullet training
Set up “shelf talkers” and product brochures on isles and made adjustments to product placement on shelves when possible to draw customers’ attention and better encourage sales
Sprouts Farmers Market (2013 – 2015)
Vitamin Clerk
Assist customers looking for supplements for health and body care.
Listen closely to customers’ health concerns to be able to provide possible effective suggestions to the best of my knowledge.
Help customers understand product detail, usage and application.
Place orders to keep department stocked with merchandise.
Stock shelves when product shipment comes in.
Keep department shelves and displays clean, neat and in order.
Participate in preparing for inventory, department resets and rearrangement of shelves by schematics.
Contribute to sales by making announcements of weekly advertised promotions through a PA system and suggestive selling.
National Agents Alliance (2013)
Life Insurance Agent
Write life and health insurance contracts.
Use call leads to set up in-home visit appointments with prospects inquiring insurance information.
Build rapport with prospects and gather as much information as possible from prospective clients to determine which plan(s) will best suit their needs.
Perform thorough field underwriting to prevent adverse selection and determine prospect qualifications.
Give thorough and detailed explanation on products available and real life scenarios to help them understand how each product could/would be of their benefit.
Keep in contact regularly with clients to keep updated on any life changes that may cause for any insurance adjustments and to ensure good quality customer rapport.
BLeaf Management (2009 – 2013)
Event Volunteer
Support owner annually throughout the year with various live and silent auction events.
Promote products to be auctioned for sale and persuade bidders to purchase.
Transport, set up and take down props used at each event.
Register guest as they arrive for the event.
Engage with guest and educate them on silent auction items and invite them to participate in bids.
Assist with spotting bidders during live auctions.
Prepare live auction items and collect payment information from winning bidders.
Organize and distribute guest complimentary items.
Set up at holes on golf course to keep watch of possible winners of large auction items.
Participate in the support of organizations geared toward helping youth and children of troubled and, or less privileged communities. Organizations include the Marshall Faulk Foundation’s “Aztek for Life” and “Celebrity Golf Tournament” events and the Jackie Robinson YMCA’s “Tribute and Scholarship Gala” and “Wine Tasting Fundraising” events through B Leaf Management.
Datron World Communications (2008 – 2011)
Operations Administrator
Supported COO and management in various departments including Production, Operations, Purchasing, Human Resources, Payroll, Manufacturing Engineering and TEST.
Maintained recurring projects as well as special projects upon request thoroughly and on by or before deadlines.
Production - managed multiple vendor accounts, supply orders, create files and labels, office equipment management, production equipment management, ran errands, prepared and submitted purchase order requisitions, processed various reports, provided calendar assistance, coordinated meetings and orientations, scheduled annual reviews, vendor follow-ups, kept record of employee training log, managed employee time and PTO accrual schedules, maintained ESD test log, implemented brief new employee ESD test orientation, reviewed and approved vendor invoices.
Operations - Prepared and maintained expense report checks and records for COO on a weekly basis and provided calendar management assistance and reports as assigned, maintained report of Production, TEST and Manufacturing Engineering department monthly overtime percentage, maintained upkeep of kitchen cleaning and stock supplies, weekly cleaning of personal garments through contracted cleaning company, made coffee, ordered and organized lunch meetings.
Purchasing - Expedited purchase orders.
Human Resources - Mail distribution, covered the front desk during receptionist breaks.
Payroll - Time card editing on a daily basis to prepare for bi-weekly payroll run.
Manufacturing Engineering - Updated log on department MEAR action forms using Excel.
TEST -Ran various payroll related reports using ADP and provided calendar assistance through Outlook.
EDUCATION & LICNESES:
California Department of Insurance
Life & Health Insurance Agent
Natural Healing Institute of Naturopathy (attending)
Holistic Health Practitioner
Contact this candidate