Ricardo M. Nares

*** **** *****, ** **** TX *****

915-***-**** acsxpw@r.postjobfree.com

RETAIL OPERATIONS MANAGER

Dynamic, customer-focused professional with over 20 years of experience as a highly successful retail and store operations manager. Develops lean operating budgets to control material and labor costs while simultaneously maximizing revenue. Builds and manages high-performing teams to optimize customer service delivery and drive repeat business. Highly knowledgeable in all areas of store operations from P&L accountability to personnel management. Implements strategic policies that emphasize customer service, satisfaction, and support. Excels in collaborative, team-focused work environments.

Areas of Expertise

Retail Operations Management • Sales Maximization • P&L Management • Budget Development

Cost Control • Manager Development • Customer Service • Strategic Planning • Marketing / Promotions

Team Building • Merchandising • Cross-Functional Leadership • Financial Analysis • Inventory Management

PROFESSIONAL EXPERIENCE

GRT, Inc. (dba AM Healthcare and DME), El Paso, TX Jan 2009 – Jul 2014

Owner / CFO / HR Manager

Coordinated key aspects of business operations, including strategic planning, policy development, quality improvement, budgeting, financial management, and staff training, for a durable medical equipment company.

Achieved and maintained accreditation score of 100 following inspection by federal regulators.

Expanded business into the retail sector by opening a storefront for medical supplies and equipment.

Ensured all sales staff were well-trained on customer needs in accordance with Medicaid standards.

Assisted patients on the proper use of medical equipment given each patient’s unique functional limitations.

Dollar General Corporation, New Mexico Sep 2006 - Dec 2008

District Manager

Presided over store operations for eight business units across southern New Mexico from employee training and management development to P&L analysis and cost controls. Promoted six Assistant Managers to Store Managers.

Increased productivity by introducing daily activities for stockers, cashiers, and assistant/store managers.

Aided store managers in efficiently staffing their locations to maximize available labor budget.

Significantly reduced inventory loss by reorganizing stock rooms to improve inventory and cycle counts.

Enrolled high-performing Store Managers into District Manager Training in preparation for DM promotion.

Circuit City, El Paso, TX 1996 – Sep 2006

Regional Manager ( Mar 2004 – Sep 2006)

Supervised the Southeast region that encompassed stores in Texas, Louisiana, Alabama, and Mississippi. Implemented strategic plans to improve revenue generation and maximize profitability while improving the customer experience.

Maintained comprehensive tracking database of sales trends to minimize labor and material costs.

Recruited and trained sales and installation managers for hire across specific regional stores.

Store Manager (Apr 2000 – Mar 2004)

Spearheaded the successful launch and continued operation of a new El Paso location. Handled merchandising, scheduled department managers, efficiently allocated labor budget, and set weekly sale prices to drive revenue.

Held direct accountability and responsibility for store P&L to increase sales and minimize costs.

Implemented a comprehensive associate product training program to improve customer service delivery.

District Manager (June 1996 – Apr 2000)

Developed reputation as an exceptional District manager for Car Stereo departments across 13 different stores in South Florida. Consistently reduced labor and material costs while simultaneously increasing sales volume.

Established positive work environment to maintain high employee retention and exceed sales objectives.

Increased installation revenue by implementing “Manager on the Sales Floor” initiative that utilized the most accomplished salesperson as the primary point-of-contact with associates and customers.

Additional experience as Shop Manager, Area Trainer, District Manager, Regional Manager, and Director of Operations

EDUCATION

Business Management Studies – University of Texas, El Paso, TX

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