Customer Service Manager
Resume:
Angela Bellows
******.*******@*****.***
PROFESSIONAL EXPERIENCE
Business Development/Product Specialist and Sales, Wayne Automall Hyundai, April 2015-Current
-Move 150,000-300,000 dollars of product on a monthly basis
-Grow business using prospecting tools and expertise of customer interfaces such as Reynolds and Reynolds, coordinate with internet department regarding methods of operation
-Memorize and apply hundreds of product variations to customer needs, organize events and appointments
Business Development Center Manager, Jack Daniels Volkswagen, March 2014-April 2015
-Develop and update backend processes including designing retail banners and interacting with suppliers for marketing and advertising
-Manage a sales team of 16 salespeople to make sure processes are being followed
-Assess efficacy of ROI for each vendor and reorganize business budgeting based on return
-Created reports and analyzed business needs on a weekly and monthly basis
Call Quality Assurance Manager, Premiere Response, June 2012-March 2014
-Became expert on 10 Fortune 500 Companies’ individual policies and brand ideals, handled de-escalations and fielded customer questions while training staff on the information
-Facilitated client productivity updates, ran reports and managed transcription tasks
- Managed vendor interface and resolution, logistics and claim processing as well as fulfillment tasks depending on client needs.
-Handled High-End Product recovery and warranty issues using several CRM suites
Guest Service Relations, Fuddruckers of Parsippany, July 2010-December 2012
-Trained employees in food preparation and other tasks, being able to fill in any required operation of the restaurant if needed
-Fulfilled quotidian restaurant needs as they arose, handled customer issues and oversaw closing and opening tasks in sectors of the restaurant.
LEADERSHIP EXPERIENCE
The Perspective, Alternative School Magazine Associate and Writer
Organized articles and facilitated layout discussions. Edited and corrected articles with President
Extracted newsworthy details from events on campus and created awareness through pieces.
Phi Sigma Sigma Sorority, Zeta Pi Chapter
Website Chair
Organized and updated website for the chapter, coordinated events with campus organizations and promoted philanthropic efforts
Community Service Committee Member
Managed community service events such as fundraising for the National Kidney Foundation blood drives and clothing drives.
Criminology Student Association
-Promoted involvement with the burgeoning issue of prison populations, worked to see how government offices functioned and held mock trials
OTHER WORK EXPERIENCE
Cashier, Shop Rite, Parsippany NJ August 2007 – July 2009
Personal Shopper, Shop Rite, Parsippany NJ, July 2009-August 2010
Camp Counselor, Jockey Hollow Day Camp July 2011-August 2011
EDUCATION
The College of New Jersey (TCNJ), School of Social Sciences, Ewing, NJ, 2012
Bachelor of Science in Criminology and Justice Studies, Minors in Creative Writing and Fine Arts
Cumulative GPA 3.6/4.0, Dean’s List, Graduated Cum Laude, Edward J. Bloustein Scholar, TCNJ Merit Scholar, Jeffrey Ralston Foundation Scholarship Recipient, Candidate for Alpha Phi Sigma the Criminology Honors Society, Candidate for Phi Kappa Phi- National Honors Society which honors the top 1 percent, Gene Carte Award Recipient; award presented to top 5 students in the major.
SKILLS
Intermediate Italian, highly Proficient in Microsoft Word, PowerPoint, Excel and the Libre Office Suite. 50 WPM Average typing speed, transcription and de-escalation skills. Advanced CRM Experience including Wilke, Reynolds and Reynolds, Higher Gear, and Salesforce. Legal memo experience, editing and revising as well as layout creation.
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