HR Professional with 4 years of experience

Tasneem Dhuliawala

*** *. *** **. #*, San Jose, CA 95112

Email: *****************@*****.*** Phone: 669-***-****

Summary: Energetic human resources professional with MBA in Human Resource Management and over 4 years of experience in telecom sector. Highly skilled in tracking details, communicating deadlines, and coordinating with all levels of staff to ensure on time completion within budget. Ability to adapt to work in fast paced environment as per business needs along with maintaining productivity and accuracy with excellent networking capabilities. Possess strong written and verbal communication and interpersonal skills and ability to partner across departments to meet the needs of company.

HR Skills: Staff Recruitment and Retention, Employee Relations, HR Policies and Procedures, Orientation and on-boarding, Performance Management, Exit Formalities, HR Records Management, HR coordination, Problem Solving, Critical thinking, Team Orientation, Analytical skills.

Work Experience: Sr. HR Executive at Marquis Technologies Pvt. Ltd. 28th April, 2010 – 23rd January, 2014

Roles & Responsibilities :

Recruitment and Selection:

Handling entire end to end recruitment process from sourcing, searching, screening, short listing resumes as per the skill specification, cold calling, scheduling and conducting preliminary interviews (co-ordination), evaluating, negotiating and recruiting candidates on technical platforms with excellent customer service.

Coordinate with managers to validate appropriate position requirements, for satisfactory delivery of recruitment services in timely manner & notification of on-boarding.

Assisted in manpower planning, sourcing candidates through various recruitment sources like job portals, employee referrals, training institutes etc and preliminary screening of the profiles for specific positions.

Internet sourcing of CVs by conducting boolean searches or posting job on portals like Monsters, Naukri, social media like LinkedIn to source passive candidates, database through references and networking after understanding the requirement. Arrange recruiting events like walk-in interviews.

Interviewing and assessing candidates by phone screening for their suitability for the job requirement by checking their communication skills, work experience, knowledge, skills, cost and other related factors.

Explaining and making the candidate understand job role/job description and provide all the necessary information for successful interviews.

Ensuring the application forms are filled by applicants, availability of conference rooms for interviews and making the candidates comfortable.

Handling initial competency-based HR interview in order to judge the candidate's suitability, Attitude, Academic & professional qualification, experience, communication skills etc, before forwarding it to the manager.

Co-ordinating the interview line up/setup onsite interviews, scrutinizing, scheduling candidates, follow up, sending calendar invites, arranging travel & accommodation and facilitating the same till the closure of the position.

Follow up with the client/manager regarding the selection of the candidate.

Continuous interaction between client and candidate to maintains effective working relationships and building a continuous rapport with hiring managers, colleagues, clients, applicants, administrative staff & others for long-term association.

Maintenance of an active applicant pool of qualified candidates for potential/future positions to facilitate the retrieval of applications of qualified candidates. Maintenance of applicant’s information, resume along with interviewers feedback for future purpose.

Refer potential applicants to managers for review.

Notifies manager of anticipated new hire start date, position filled & new employee orientation date.

Joining Formalities and Induction:

Manage on-boarding lifecycle of new hires.

Maintaining & issuing letters like Offer, Appointment, Confirmation, Transfer and Promotion letters.

Coordinating with HR manager and handling joining formalities and maintaining HR related records.

Cross checking the documents of the candidates offered to ensure error free completion.

Confidentially maintained employee records/data into employee personnel files.

Coordination with Administration, Accounts and System Administration departments for post-recruitment activities.

Conducting new hire orientation program for the new joiners about the Company and its policies, employee benefits in brief.

Introducing the new joiners to the respective Team Leaders and other Team Members.

Regularly interacting with the new joiners and making them feel comfortable in the new environment.

Taking care of all the problems faced by the new joiners and providing support to them.

Performance Management:

Help managers with evaluating their subordinates.

Actively involved in the performance appraisal management.

Took part in the appraisals, which happens twice in a year.

Issuance of the appraisal letters

Employee Relationship Management:

Understanding employees' concerns, escalating to appropriate levels and ensuring resolution of the concern.

Managing the entire suggestion program and escalating the issues faced/suggestions given by the employees to the concerned department heads and ensuring the resolution of the same.

Assist with planning corporate events like arranging team lunches.

Grievance handling

Acted as point of contact for all employees' issues.

Investigation in cases of complaints of forced resignations from employees and restoring parity.

Addressing all complaints and queries raised by Employees within specified TAT for Salary Payout Issues, Full & Final Settlement Queries, Attendances Issues, Termination issues, separation issues, Non - payment of incentives & Reimbursements.

Exit Formalities:

Managing exit formalities for all resigned employees.

Issue them the Experience Letter & Relieving Letter.

Respond to requests for employment verifications.

Work Experience: Customer Interaction Executive at Reliance BPO Pvt. Ltd. 26th November, 2009 – 26th April, 2010

Roles & Responsibilities :

Work involved answering product and service questions to potential customers related to Reliance products and services.

Addressed customer's complaint by resolving products & services owned by them. Task involved troubleshooting the issue and resolving efficiently in a timely manner.

Collected and analyzed customer information generated in their monthly product or service reports.

Awards and Appreciations:

Awarded certificate of appreciation for hard work, performance, efficiency and contribution 6th August, 2010

made towards handling in house recruitments within specific time period

Awarded certificate of appreciation for managing employee appraisals 14th September, 2011

Awarded certificate of appreciation for my effort and dedication towards work assigned 28th March, 2013

Awarded certificate of appreciation for excellent performance and contribution made towards 7thJanuary, 2014

Global Recruitments

Education: Savitribai Phule Pune University, Pune, India August, 2012 – April, 2014

Masters of Business Administration, Major: Human Resource Management

Dr. D. Y. Patil Biotechnology and Bioinformatics Institute, Pune, India August, 2005 – June, 2009

Bachelor of Technology, Major: Biotechnology

Maharashtra State Board, Pune, India February, 2005

Higher Secondary Certificate Examination

Maharashtra State Board, Pune, India March, 2003

Secondary School Certificate Examination

Computer Skills: Microsoft Office (Word, Excel, PowerPoint, Outlook), Adobe Acrobat

References available upon request

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