Customer Service Representative

Ismat Ahsan

Glastonbury, CT *****

*****.******@*****.***

Cell: 860-***-****

OBJECTIVE

To obtain a full-time position as an admin, data entry, or customer service position.

EDUCATION

Bodrunnesa College May 1989

Bachelors of Arts in English

Manchester Community College, Manchester, Connecticut May 2005

Early Childhood Certificate - CDA Degree

Computer Skills – Microsoft Word, Outlook.

Office Assistant Skills and Qualifications

Office Experience - General, Scheduling, Telephone Skills, Documentation Skills, Meeting Planning, Verbal Communication, Written Communication, Dependability, Attention to Detail, Administrative Writing Skills, Data Coding, Data QC Coding, Image QC, CD, Captiva, Reassembly, Scanning, Unitizing, TKO software, Payroll

EXPERIENCE

Customer Service Representative, The Omni Group, Windsor, CT June-December 2015

Attracted potential customers by answering product and service questions; suggesting information about other products and services.

Opened customer accounts by recording account information.

Maintained customer records by updating account information.

Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

BAC Processing Center, Manpower, Windsor, CT January-April 2015

All types of mail processing

Tax returns processing

Faxed scanned as needed

All multi tasks as needed

Office Assistant, Insurance Company, East Hartford, CT 2014-2015

Maintain office operations by receiving and distributing communications.

Maintain supplies by checking stock to determine inventory levels, anticipating requirements, placing and expediting orders, verifying receipt, stocking items, and delivering supplies to work stations.

Maintain equipment by completing preventive maintenance, troubleshooting failures, calling for repairs, and monitoring equipment operation.

Completed all types of audits.

Reported any type of claim and advised clients with claim processing.

Experience with data entry.

Serve clients by backing-up receptionist; answering questions; forwarding messages; confirming client orders; keeping clients informed of order status.

Manager/Accountant, Optimus Management Group, East Hartford, CT 2009-2014

Report to management regarding the finances of establishment.

Maintained or examined the records of government agencies.

Advised clients in areas such as compensation, employee health care benefits, the design of accounting or data processing systems, or long-range tax or estate plans.

Developed, maintained, and analyzed budgets, preparing periodic reports that compare budgeted costs to actual costs.

Kindergarten Teacher, Oakland Preschool, South Windsor, CT 2007-2008

Instructed students individually and in groups, adapting teaching methods to meet students' varying needs and interests.

Taught basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills.

Observed and evaluated children's performance, behavior, social development, and physical health.

Established and enforced rules for behavior, and policies and procedures to maintain order among students.

Demonstrated activities to children.

Provided a variety of materials and resources for children to explore, manipulate, and use, both in educational activities and in imaginative play.

Teacher Assistant, Church School, South Windsor, CT 2004-2005

Supervised students in classrooms, halls, cafeterias, school yards, gymnasiums, and field trips.

Tutored children individually or in small groups to guide them in mastering assignments and to reinforce educational concepts presented by teachers.

Discussed assigned duties with classroom teachers to coordinate instructional efforts.

Instructed and monitored students in the use and care of equipment and materials to prevent injuries and damage.

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