Human Resources Manager
Resume:
Kimberly S. West, BBA, PHR,
SHRM-CP
Glen Allen, Virginia 23060
*******@*****.***
Professional Profile:
Results-oriented management professional with more than 30 years of work experience functioning in the areas of human resources management, office operations, education and training, information technology software support, IT system consultation, supervision, purchasing and vendor relations. Achieved successes with the design of project plans for the implementation of process improvements. Excellent communication and writing skills with a proven track record demonstrating increased responsibilities and consistent promotions.
Summary of Qualifications:
Diversified background to include areas of:
Employee Relations
Benefits Administration
Project Management
Training and Development
Recruitment and Selection
Performance Management
Salary Administration and FLSA Compliance
EEO and AAP Compliance
Policy and Procedure Development
Supervision of employees
Workers’ Compensation
Vendor Management
Career demonstrating pattern of expanding areas of responsibility from office operations to functions which included Human Resources, Information Technology, Facilities Management and Purchasing.
Successful experiences providing HR consulting services to leaders and employees with differing staff cultures.
Technical trainer with over 15 years as a successful educator.
Led national workgroup for Centers for Medicare & Medicaid Services (CMS) affecting the case review information system changes.
Credentialed as Professional in Human Resources (PHR) from the Human Resource Certification Institute (HRCI) for the Society for Human Resource Management (SHRM) and SHRM-Certified Professional the newly designated HR certification provided through SHRM.
Work Experience:
February 2015 Ajilon (John Randolph Medical Center)
- Present Richmond, VA
HR Generalist
Coordinated and delivered new hire offers, new hire orientations, on-boarding, and report reconciliation between Taleo and Lawson. Worked with directors and leadership to develop positions and necessary qualifications. Directly supported Vice President of Human Resources on special projects and reporting.
September 2009 – October 2014
April 2009 – August 2009
VHQC
Richmond, VA
Human Resources Coordinator
Coordinate employment activities to include the process from posting to on-boarding of new hires. Provide organizational-wide assistance and information
relative to company policies and procedures. Benefits administration and working
with third-party administrators to encompass all types of benefits. Coaching manager/directors on performance appraisals and how to handle employee discipline. Developed and maintained employee database which incorporates demographic data as well as salary information. Assists Director, Human Resources with research and other projects relative to quality improvement processes in the Human Resources Department. Development of VHQC Training Plan and scheduling of training classes needed derived from the goal setting portion of performance appraisals. Teaches training classes as needed. Develops and maintains human resources forms. Writes/modified personnel policies as needed. Maintains documents designed to comply with requirements of Affirmative Action Plan and EEO-1 reporting.
Diamond Healthcare Corporation/Washington Hospital Center Behavioral Health Department
Richmond, VA/Washington, D.C.
Human Resources Consultant
Consulting work to provide human resources directorship for the behavioral health department. This included support focusing upon ongoing talent acquisition, employee relations, and day to day tactical duties.
August 2008 –
September 2009
Virginia Health Quality Center
Glen Allen, VA
Human Resources Generalist Consultant/Project Coordinator
Worked in consulting role providing human resources generalist support focusing upon ongoing talent acquisition, and special projects to include writing and formalizing of new policies and procedures, employee handbook update, drafting of Affirmative Action Plan, and the completion of federally required compliance reports. Working directly with staff filing appropriate FMLA paperwork, disability claims, workers compensation claims, and handling day to day benefits administration.
January 2009 – March 2009
Delmarva Foundation for Medical Care
Columbia, MD
Project Manager Consultant
Consulting work to assist with project management, talent acquisition, and preparation and revision of materials to allow DFMC to continue with a special project funded by the Centers for Medicare and Medicaid Services (CMS) to help the underserved populations in Baltimore City, Prince George’s County, and the District of Columbia.
October 1984 – July 2008
2003 - 2008
2000 – 2003
1994 – 2000
1987 – 1994
1984 - 1987
Virginia Health Quality Center
Glen Allen, VA
Operations Manager/Human Resources Generalist (promotion)
Added responsibilities in this role include corporate support for human resources function performing all generalist activities, and the management of operational functions to include facilities, office services, security and safety, event planning, and purchasing.
Operations Coordinator (promotion)
Coordinated operational functions including facilities management, office maintenance and safety, event planning, purchasing, inventory, and fixed assets. Served as a liaison between outside vendors and the company for daily operations of the facility. Responsible for office security and access.
Data Systems Administrator (promotion)
Help desk liaison and coordinator of all help desk functions and served as educator to train staff for commercial off-the-shelf software packages and proprietary software. Worked with CMS and led the national workgroup to design and revise the case review information system. Ensured all SDPS (CMS computer system) memorandums, which affected technology, were completed in the timeframe assigned and prepared staff for those changes. Served as backup to the network engineer on LAN and WAN.
Data Operations Manager (promotion)
Manager for the daily operations of the computer system. Supervised five data entry personnel to ensure data received from across the state was entered in an accurate and timely manner. Developed and maintained reports to validate entry of data. Trained internal staff on the system used for data collection.
Data Reports Coordinator (promotion)
Developed reports from abstracted medical record information which were provided to hospitals. Routinely worked with CMS (formerly Health Care Financing Administration (HCFA) to provide information reports on quality, utilization and coding issues to CMS and hospitals. Identified hospitals requiring intensified review based on report information.
Education & Awards:
IT Expertise:
Other:
Bachelor of Arts, Business Administration, 2000
Averett University, Richmond, VA
Graduated Cum Laude
PHR (Professional in Human Resources) Certification, 2008
Recertified through May 2017
Human Resource Certification Institute
SHRM-CP (Society for Human Resource Management – Certified Professional, 2015
Recertified through August 2017
Recipient of the “Outstanding Service to the SDPS Community”
Award, 2005, Centers for Medicare & Medicaid Services (CMS)
Led the national workgroup for medical case reviews which
developed the current software system used by Quality
Improvement Organizations (QIOs) nationally.
Proficient experience using Microsoft Office Software to include Outlook, Word, Excel and Power Point. Proficient with Human Resources Information System (HRIS) to include leading implementation of HRIS from setting specifications to rolling out candidate/employee/manager self-service.
President, Family Council, Golden Living, Elizabeth Adam Crump (2011 – 2015)
Member, Local Area Network for Excellence (LANE)/Long Term Care Advisory Committee for Advancing Excellence in Nursing Homes (2012 – Present)
Member, Society for Human Resources Management (SHRM) (2008 – Present)
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