Customer Service Sales

Carol Crouse

708-***-**** *** Deanna Drive, Lowell, IN ************@********.***

Work Experience

Toastmasters International, Northern Indiana Division Director 2012-present

Drive growth through use of social media (FB, Club web site, MeetUp, blogging, YouTube)

Build strong relationships with local club presidents, to maintain brand integrity, educate on TM values, maintain meeting integrity, encourage positive atmosphere, build membership

Meet with organizing committees in order to plan scope and format of events, to establish and monitor budgets, and to review administrative procedures and event progress.

Arrange appointments and call activity / make cold calls, with business professionals to increase local club membership and referrals and nurture existing relationships to continue organic growth in target area

Train, and supervise volunteers required for events

Manage and nurture relationships to be the ‘go-to’ source of information and resources

Help others develop their presentation skills through individual coaching

Speak to groups about benefits of Toastmasters’ skills in the workplace DeVry Inc. Chicago, IL and Seattle, WA Mentor /Recruiter 2005-2012

Identified leads, managed them through Salesforce CRM (cloud-based)

Met and exceeded performance targets and goals – consistently in the top two recruiters

Developed professional relationships to generate personally-developed inquiries

Recruit, interview and select students who could succeed in DeVry environment, built business from referrals

Provided excellent customer service to students through application and enrollment process

Conduct telephone appointment setting to screen potential applicants; set campus interviews

Met with prospects to explain academic programs and qualify them

Provided exceptional customer service to students and educators throughout the enrollment process

Trained and mentored new employees in policies, procedures and documentation

Efficiently worked from home office for two years Nashville Auto Diesel College (Northern Illinois Territory) Field Representative and Presenter – 2002-2005 This is an outside sales position, worked from home office.

Conducted dynamic presentations to explain academic and career opportunities, motivate students to further their education and to identify potential candidates for enrollment.

Qualified potential high school students during and after presentations to ensure they have the potential, traits, characteristics and financial wherewithal to be considered for enrollment.

Planned and conducted one open house per year

Exceeded expected number of visits to high schools, inquiries, and conversion of inquiries to applications.

Worked efficiently from home office.

Completed marketing support activities as directed.

Performed with limited direct-management supervision P & E Powerwash, Oak Lawn, IL (business development) Marketing Director 2000-2002

Wrote and executed business and marketing strategic plans

Performed all marketing and sales support activities, special events

Worked with owner to develop operations methodologies

Monitored service quality and improved techniques where needed

Located, called on, and secured business accounts

Developed HR materials and policies

Durable Packaging Corporation, Countryside, IL OEM Sales & Marketing Manager 1995-2000

Increased sales $3.5 million each of two consecutive years

Interviewed and hired sales, marketing and customer service employees

Developed annual marketing plan and budget

Managed external suppliers for printing and promotional materials

Documented marketing success, conducted market research, wrote five-year plan to reach international markets

Collaborated with engineers and purchasing to design custom machinery

Trained sales staff through presentations and 1:1 coaching

Produced videos of machinery working and ‘how to use’ for each customer

Worked with outside media consultants for print ads, web site, giveaways

Oversaw 5 trade shows per year

Planned special events for national manufacturing representatives to gain awareness of our products and build relationships

Participated in educational opportunities through American Management Association/ Dale Carnegie Sales Manger Training

Made live and digital presentations as needed to promote our products, gain agreements with new out-of-state mfg. reps Other Interests

** Master Gardener Intern, Purdue University Extension. Speaking on gardening topics with an emphasis on tree health, doomed ash trees and insecticides.

**Volleyball, Walleyball, Softball, extensive reader and researcher

**Excellent computer software skills- MS Office, Photoshop – produce marketing docs for church and Toastmasters in-house events

**Maintain MeetUp site for 3 locations, Facebook for 1 location, web site for 1 location Education

DeVry University, Bachelor of Science, with distinction, Technical Management –Marketing (2012) Paralegal Certificate, American Institute for Paralegal Studies, Palos Heights, IL Seven Habits of Highly Effective People Seminar, Woodridge, IL (taught time management, goal attainment) Master Gardener Intern, Purdue University Extension, 2013

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