**/**** ** *******

Pawtucket, RI

**/**** ** **/****

Central Falls, RI

**/**** ** **/****

Central Falls, RI

**/**** ** **/****

Central Falls, RI

KATHLEEN CONNORS

Professional Summary

Service-minded Pharmacy Technician, in good standing with the Rhode Island Board of Pharmacy, with a 7 year history of providing top tier customer service in high-volume retail operations. Skill Highlights

Excellent telephone etiquette

HIPAA trained

Pharmaceutical storage awareness

Counting and pouring expertise

Retail pharmacy professional

Abbreviations comprehension

Efficient and accurate

Pharmaceutical distribution familiarity

Understanding of Medicare and Medicaid

processes

Professional Experience

Pharmacy Technician

Cvs Health

Provide friendly customer service at prescription drop-off and pick-up counters. Work closely with pharmacists and use medication input software to safely and accurately dispense medication. Answer and screen phone calls for the staff pharmacist in a friendly, efficient manner. Verify patient data and billing information.

Strictly maintaine customer and patient confidentiality. Retrieve, count and measure drugs and cap and uncap vials and bottles. Labele all products appropriately, including cautionary and auxiliary labels. Communicate with all customers and staff in a pleasant and professional manner. Customer Service Associate

Family Dollar

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Worked as a team member performing cashier duties, product assistance and cleaning. Assisted customers with store and product complaints. Stocked and rotated inventory regularly.

Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

Pharmacy Technician

Rite Aid

Entered new patient profiles and prescriptions into medication input software system. Provided friendly customer service at prescription drop-off and pick-up counters. Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.

Verified patient data and billing information.

Retrieved, counted and measured drugs and capped and uncapped vials and bottles. Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty. Labeled all products appropriately, including cautionary and auxiliary labels. Communicated with all customers and staff in a pleasant and professional manner. Cashier

Central Drug

Assessed customer needs and responded to questions. Cleaned and straightened work area.

Operated cash register with proficiency.

Provided professional and courteous service at all times. Worked overtime shifts during busy periods.

19 Jenks Street, Central Falls, RI 02863 H: 401-***-**** C: 401-***-**** acsxnh@r.postjobfree.com

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