Customer Service Sales

Michelle Ruppaner

815-***-**** *******************@*****.***

Summary of Qualifications

Highly motivated administrative professional with years of experience providing executive level support. Self-starter with exceptional interpersonal and organizational abilities and a proven history of managing multiple projects simultaneously while supporting daily operations. Expertise in calendar management, meeting coordination, expense reporting, travel arrangements and off-site coordination for special events.

Areas of Expertise

Administrative Support

Calendar Management

Issue Resolution

Travel Arrangements

Customer Service

Project Coordination

Expense Reporting

Event Coordination

Expense Report Resolution

Professional Experience

Sr. Administrative Assistant, October 2015 to Present MillerCoors Chicago, Illinois

Provide administrative and business support to the Sr. Director of Marketing, Director of Brand Management, Sr. Marketing Manager, Head Brewmaster

Heavy calendar management -- plan and schedule meetings, expense reports, video conferences, WebEx and extensive travel arrangements.

Communicate Redirector’s instructions or desires to various individuals and/or departments, and furnish and obtain information from other departments within Miller Coors

Process and manage purchase orders, requests to buy (RTB), check orders, and requests for payments

Coordinate beer and supply orders to special events across the department

Assist with coordination and communication between external vendors and internal team

Assist with coordination of meetings and events with external and internal stakeholders

Responsible for routine and high-level correspondence through e-mail, telephone, and mail

Support compiling, editing, organizing information, and producing reports, presentations, and other deliverables

Support mailing and shipping requests

Ability to exercise independent judgment and employ basic reasoning skills

Maintain confidentiality and work with sensitive data

Administer programs, projects or other processes specific to operating unit served

Event planning – Coordinate details of events such as conferences, marketing meetings, and offsite meetings. Negotiate and secure event space, coordinate event logistics. Coordinate and monitor event timelines and ensure deadlines are met. Prepare nametags, materials, notebooks, packages, gift bags, registration lists, seating cards, etc. Plan, coordinate, and oversee all phases of assigned catering events to include advance planning as well as event execution.

Onboarding new employees

Executive Assistant, August 2002 to October 2015 ConAgra Foods Naperville, Illinois

Provide administrative and business support to the SVP of Advertising, VP International Legal Counsel, Sr. Director Consumer Insights, Manager Human Resources and support to other members of the executive management team. Provide backup support to CMO.

Heavy calendar management -- plan and schedule meetings, expense reports, video conferences, WebEx and extensive travel arrangements.

Communicate SVP’s instructions or desires to various individuals and/or departments, and furnish and obtain information from other Executives.

Handle highly confidential information and files.

Communicate with all levels of individuals within the organization, industry and community.

Expense report reconciliation.

Event planning – Coordinate details of events such as conferences, sales meetings, and offsite meetings. Negotiate and secure event space, coordinate event logistics. Coordinate and monitor event timelines and ensure deadlines are met. Prepare nametags, materials, notebooks, packages, gift bags, registration lists, seating cards, etc. Plan, coordinate, and oversee all phases of assigned catering events to include advance planning as well as event execution.

Onboarding new employees

Executive Assistant ConAgra Foods Naperville, Illinois

Provide administrative and business support to the Vice President Central and West Division Foodservice Sales as well as ten Regional Managers.

Compose correspondence, memorandums, contracts, presentations and spreadsheets in a timely manner.

Make travel arrangements, schedule meetings and conferences.

Attend food shows where I work with other field sales team members in regards to showing product, setting up booth, giving away samples, etc.

Run queries for updated sales information.

Executive Assistant, 2001 to 2002 Thomson/NetG Naperville, Illinois

Supported Vice President of Marketing in managing day-to-day operations of the office.

Organizing and maintaining files and records.

Planning and scheduling meetings and appointments

Making travel and guest arrangements.

Providing quality customer service.

Additional responsibilities included screening telephone calls, preparing proposals, presentations, travel arrangements, and group outings.

Responsible for arranging all domestic and international travel.

Project leader for all inside training seminars which included preparing training manuals, as well as travel arrangements for attendees.

Education & Training

Joliet Jr. College, Joliet, Illinois

Computer Learning Center, Chicago, Illinois

Southwest Business School, Chicago, Illinois

SOFTWARE: Word, Excel, PowerPoint, Outlook, CONCUR, Kronos, SAP, Sales Discovery, Peoplesoft

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