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Sales Customer Service

Sherwood Park, Alberta, Canada
December 28, 2015

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Jamie Sheridan

780-***-****] ** Rosewood Drive, Sherwood Park, AB T8A-0L8

Dear Human Resources Manager:

Please find my resume below for your review

I believe that as a CUSTOMER SERVICE AND SALES-DRIVEN leader with a 10+ year record of achievement, I am a strong candidate for this position and will help your company thrive. I have demonstrated success within a multi-million dollar food sales company, providing continuous leadership while contributing to the growth and prosperity of fast-paced, competitive enterprises. I provide a solid track record of establishing strong professional relationships and securing high customer satisfaction while exceeding service level requirements. I have broad experience strengthening and building new business, securing customer trust while collaborating with external business partners. I bring with me a positive, enthusiastic attitude and a proven ability to adapt and reinvent professionally within a diverse workforce.

I look forward to meeting with you to further discuss my work background and how I may fit with your organization.


Jamie Sheridan

Jamie Sheridan

780-***-****] 79 Rosewood Drive, Sherwood Park, AB T8A-0L8


Leadership and Adaptability

Met and exceeded annual department Profit Plans which included forecasting, budgeting, inventory controls, while following operational guidelines.

Worked in ever-changing, fast-paced environments to build tactical relationships with teams, departments, vendors, customers and other companies using sound decision-making skills.

Effective Team Building

Collaborative work with multiple departments and resources to meet and exceed company objectives.

Provide timely feedback to supervisors and team members while highlighting areas of success and opportunities while emphasizing the value and importance of fulfilling Company Vision.

Customer Focus

Utilize strong interpersonal skills to ensure customer satisfaction at all times while similarly fostering effective lines of communication with all team members.

Gather and research information to understand customers' unique circumstances, challenges, expectations and needs through all available channels such as personal calls, site visitations, networking seminars and trade shows.

Professional History

Marketing Sales Associate (Camp Business), Sysco Edmonton, Acheson, Alberta

Reported directly to District Sales Manager Resource Sector regarding daily trends, sales as related to high-volume Camp business.

Responsible for meeting profitability of a sales territory in excess of $15,000,000 - $20,000,000 in annual sales.

Surpassed departmental budgeted targets, with an 8% departmental growth in sales, Ultimately surpassed territory sales of FY13 $17,212,445 to FY 14 $18,589,441 achieving territorial growth over a 2-year period.

Identified gaps in sales for each customer (camp) and built stronger business relationships and strengthened overall communication and relationships with both customers and vendors.

June 2013 February 2015

Corporate Multi Unit Sales Executive, Sysco Edmonton, Acheson, Alberta

Reported directly to the Director Of Corporate Sales with daily operations as related to Corporate Multi Unit Chains and responsibilities.

Established and fostered effective relations with colleagues and customers alike through regular communication and correspondence with further enhancement through site visits and Business Reviews.

Managed a sales territory of $68,000,000 that included multi-unit chains: Wendy’s, White Spot, Montana’s, Swiss Chalet, Quizno’s and others.

Exceeded annual sales fill-rate established of 98% for chain customers assigned to me by not only meeting but exceeding this target at 99.33%

February 2008 June 2013

Assistant Manager, Wal-Mart, Edmonton, Alberta

Reported directly to the Store Manager. Tasked with full store operations and driving sales within a multi-million dollar business, while cultivating a positive team culture.

Provided strong leadership, striving for excellence and managing multiple priorities in a fast-paced and dynamic environment.

Effective coaching and associate development, while upholding compliance with company policies and standards, as well as delivering the highest levels of customer service and satisfaction.

Consistently managed P&L while executing operational and merchandise decisions across multiple departments to further enhance customer service.

January 2005 January 2008


Small Business Administration/Management, UCC Kamloops, BC 1997 1999

General Studies, Camosun College Victoria, BC 1992 1994

Lambrick Park Secondary, Victoria, BC Graduated 1990

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