Support Microsoft Office
Resume:
VICTOR UCANAN
Waterbury, CT ****4
*******@*******.***
OBJECTIVE
To obtain a position in Computer Information Systems
EDUCATION
Central Connecticut State University, New Britain, CT- Dec 2010
Bachelor of Science in Industrial Technology - Networking Technology
Grade Point Average: 3.3
Naugatuck Valley Community College, Waterbury, CT
Associate Degree in Computer Information Systems, December 2005
Certification, Microcomputer Network Technician, May 2006
Certification, Comptia A+, December 2012
RELATED EXPERIENCE
AGC Incorporated, Meriden, CT (May 2015 – Present)
Information Technology Associate
Provide Technical support for desktop and notebooks.
Monitor and respond quickly to users’ request.
Support local area networks and equipment.
Enforce and support IT security and Operations.
Maintain inventory of all IT equipment and software licenses.
VPN support and troubleshooting of Cisco VPN router and client software.
Business software support (Microsoft Office suite, Global Shop, Adobe Professional)
Support cellular and remote data needs for each employee(Android and Iphone)
Set up backup and restore tapes weekly.
Accu-Time Systems, Ellington, CT (June 2013 – December 5-2014)
System Engineer
Provide Technical support (Hardware and software) to customers, value-added re-sellers and partners.
Capable of learning proprietary programming language (Using UCS/Linux).
Trained in TimeCom solution (Linux language).
Capable of testing and debugging problems and issues presented by customers.
Support users with Windows 7 and XP issues(Windows IE, Outlook).
Help vendors, re-sellers with Networks issues.
Provide Bilingual Technical Support to Latin America customers and re-sellers.
Provide Technical Customer Support via phone, email and internet.
Multitask in a fast-space environment.
Help Sales department to improve sales.
Alexion Pharmaceuticals, Cheshire, CT (November 2011 - February 2013)
System Analyst II
•Configure and troubleshoot computers (Desktop and laptops) with Alexion software.
•Set up Access point for Wi-fi connectivity.
•Configured UPS.
•Set up and configure server for Active Directory.
•Configured new users in Blackberry Server.
•Add users on the system, configured their network accounts.
•Troubleshoot Lenovo and HP computers, replacing motherboards, adding memory, fan issues and wireless cards.
•Support users with Cell phone issues, emails, calendar and apps.
•Working knowledge of SCCM(Systme Center Configuration Manager).
•Provide users with first and second level of IT Help Desk support.
•Use Remedy force to create and update requests sent by users.
•Set up users with VPN and RSA token on their smart phone.
•Set up users with Corporate Email on their Blackberry, Android, Iphone and Ipad.
•Support users in Latin America and Spain– Bilingual.
•Help users with Printer problems.
•VMware and Citrix support.
•Help user setting up their home printer or wireless routers.
•Clean up users computers from Viruses.
•Configure computers with company image.
•Use Windows 7 and Microsoft Office 2010.
•Configured, set up desk phones (VoIP)
Telaid Industries, Niantic, CT (June 2010 – October 2011)
Technical Analyst
•Configurations and troubleshooting Windows 7 Pro, Vista and XP Professional.
•Access Cisco switches, configured ports with the corresponding Vlan and Speed.
•Support network issues, ping stations on Walmart Network and get MAC address broadcast details.
•Support Lenovo, HP and Dell laptops and desktops. Changing motherboards, hard drives and power supplies.
•Set up access point for Wi-fi connectivity.
•Build and configured servers for Oracle and Exchange.
•Images computers, set up new users using ghost images.
•Using Exchange 2010 to set up emails, contacts information for users.
•Give access to users to the correct OU.
•Support remote users using VPN and remote desktop.
•Support of printers and phones (Cisco IP phones).
•Install new network connections if need it. (Cat5 and jacks).
•Provide technical support to field labor partners: internal techs, business partners, and Certified Service Professionals.
•Support network issues, ping stations on Walmart Network and get MAC address broadcast details.
•Provide Audio and Video support – break, fix troubleshoot.
•Support a tech that needs wireless support: Access Point and Wireless transport systems.
•Program key phone stations/system (Nortel, Avaya, etc).
•Support tech that needs to Hyper Terminal into a router or switch and program accordingly.
•Take in-bound phone calls (about 50 a day), help manage on-site labor, troubleshoot, and direct calls.
•Update customer on activities, and grow account through excellent service and management of service cases, MAC cases, roll outs, and projects.
•Train techs and supporting Help Desk teams (service, project coordinators) on scope awareness, and germane knowledge related to services being administered.
•Perform “triage” to troubleshoot tickets prior to dispatch.
•Check technicians in using CRM, and other systems as needed (Service Center, Remedy)
•Check techs out, taking closure notes, and appropriately updating CRM, and other systems such as Service Center and Remedy.
•Support Project Coordinator and/or Service Analyst on project tasks and activities.
Best Buy, Meriden, CT (February 2010-June 2010)
Geek Squad Agent
•Customer Service – Diagnostic computer related problems.
•Using Window 7, Vista and XP.
•Optimization of PC’s, Installation of A/V, cleaning computers from Malware and virus.
•PC hardware and software support (Installation of Microsoft Products).
CCSU, New Britain, CT (October 2009-Dec 2009)
Telecomm Technician
•Assist users with phone problems.
•Set up UPS for server rooms.
•Removing and adding new phone lines.
•Replacing damaged phones and troubleshooting.
•Set up and installing UPS around campus.
•Ghost PC from XP to Vista or Windows 7.
CCSU, New Britain, CT (February 2010)
Lab Monitor for the School of Engineering and Technology
Mentor Students.
Secure that all equipment is on place.
Make sure that all PC are working.
Bozzuto’s Inc., Cheshire, CT (April 2004-Feb 2009)
Telecomm / PC Support Technician
Micro-computer (desktops and laptops) installation using ghost images, support, troubleshooting, and problem resolution; hardware and software. Using Window XP and Microsoft Office 2003.
Support Nortel phone system adding, changing and deleting users.
Configure users on Blackberry server.
Set up new Access point for Wi-fi connectivity.
PC software repaired, cleaning computers from virus and spy-ware.
Supported LAN/WAN installation, troubleshooting, upgrades.
Help Desk support, taking calls from users; about 20 to 25 calls a day.
Microsoft Office Support Analyst, helping users to resolve problems with Outlook, Access, Word, Excel, Visio, Street and trips.
Working knowledge of SCCM(Systme Center Configuration Manager).
Remote desktop support, using VPN, Remote Desktop.
Multi task between different assignments, taking calls and using my desktop computer to access other user desktops.
Installing Citrix application in required users. Troubleshooting any issues with this application.
Assisted in the development of price quotes for approved purchases of Telecomm systems and PC equipment.
Conducted and maintained physical inventory of Telecomm, PC systems and other related equipment for Bozzuto’s and other affiliated corporate stores.
Adding, configuring and deleting cell phone users from our server.
Printer support, adding IPs, configuring and inventory.
AS400 support, adding printers, resetting passwords.
Implementing new voice and data lines as its needs.
Helping related store users with handsets.
Compatible Computers, Torrington, CT (2004)
Internship:
PC Software and Hardware repair, using Windows XP, 2000 and 98.
Some Mac related repair.
Network design, Network Installation, Network Management.
COMPUTER SKILLS
O.S. Windows 98, 2000, XP, Vista, Windows 7, Windows 8.
Linux using Fedora 7.
Knowledge of Java, C++, and Visual Basics.
Hardware and Software repair, PCs and laptop repair.
Microsoft Word, Excel, Outlook, Power Point, Access.
Contact this candidate