Program Management

PROFILE

Dynamic, highly experienced, results-focused Program Manager with proven track record of achieving growth aligned with business objectives. Proven excellence managing client facing teams responsible for all aspects of Agile software implementation, including strategy, consulting, change management, vendor management, training and support. Extensive program and risk management for rapidly changing technology companies. Proven leadership driving organizational change, as well as building and coaching effective teams to ensure client success.

QUALIFICATIONS

Leader in project governance, strategic planning, professional services, business process reengineering, vendor management, data migration, client relationship management and regulatory compliance.

Creative thinker and analytical problem solver with demonstrated ability to manage projects from planning through execution under the pressure of fast-paced, culturally diverse organization.

Decisive, energetic, focused manager known for leading high-performing teams by fostering an environment of constructive collaboration and mentorship.

Exceptional interpersonal communicator and strong negotiator who effectively interacts with all levels of management and clients.

Distinctive knowledge of software, Financial Services, Telecommunications, Insurance, Pharmaceutical, and Corporate Services industries.

SELECTED ACCOMPLISHMENTS

Managed complex concurrent e-business software development projects following various Software Development Life Cycle (SDLC) methodologies, pre-defined quality standards and within allocated budgets.

Applied project management standards and methodology to existing business processes across diverse functional areas yielding 20% productivity improvement.

Mitigated project cost and schedule exposures using industry accepted risk management; earned value; task management and employee skill set assessment.

Developed risk management based audit plans, including priority, scheduling, scope, and staffing allocations to mitigate potential client audit issues.

Managed and mentored global project teams ranging in size from 12 to 300 employees.

Implemented departmental and corporate standard operating procedures to ensure compliance with Sarbanes Oxley, SAS 70 Type II and FDA 21 CFR Part 11 requirements.

CAREER OVERVIEW

FirstBest Systems Inc., Bedford, Massachusetts - the leading provider of underwriting workstations for property and casualty insurance companies. Designed to improve underwriting profitability, scale business and achieve high service levels with brokers, across the enterprise.

Program Manager May 2011 – August 2015

Responsible for planning, managing and controlling budgets, schedule and scope of multiple concurrent professional services implementations following Agile methodology for Commercial Property, Excess Liability, Inland Marine, Professional Liability, Specialty Property, Surety and Workers Compensation lines of business.

Managed cross-functional teams across geographies to successfully implement and deliver recommended solutions for multi-year projects with budgets ranging from $3mm - $15mm.

Responsible for strategic relationship management with C-level and senior executives for key customers.

Consulted on and directed extensive business transformation implementations for key customers.

Created and maintained project metrics including cost models, and time estimates/actuals to streamline future project acquisition activities, and scorecard projects against established baseline.

Identified opportunities for standardization of processes and best practices; and recommendations/strategic plan for implementation within select organizations.

Storm Networks, LLC Hawthorne, New York (acquired by Markit) - Software-as-a-service (SaaS) start-up funded by Bank of America, Credit Suisse and Morgan Stanley. STORM Loan Marketplace, an on-line service platform that automated processes in the secondary market for corporate loans.

Director Program Management 2009 - 2011

Provided hands-on project leadership and actively managed project plan, deliverables, financials, dependencies and outcome to ensure project goals and objectives were achieved within timeframe and guidelines agreed to by key stakeholders and governance bodies.

Created and maintained projects work products including project plans, schedules, budgets, communications, resource and risk management plans and status reports.

IntraLinks, Inc. New York, New York - Internet Services company providing an on-demand platform for secure exchange of information between companies in the mergers & acquisitions, syndicated loans, alternative investments and life sciences communities, with annual sales in excess of $150mm.

2006 - 2008 Senior Vice President Program Management Office

Defined and implemented strategy and operation plan for establishment of Program Management Office to ensure timely delivery of strategic initiatives and related projects with annual operating budget $15mm.

Promoted consistent traceability and versioning of project deliverables (business requirements, functional specifications, test plans and test scripts and implementation plans) to achieve project efficiencies and reduce rework.

Instituted industry-standard project management techniques and SDLC methodologies.

1999 - 2005 Vice President Project Management

Concurrently managed complex e-business software development projects from concept through post-implementation utilizing lifecycle methodology pre-defined quality standards and delivered within established time frames to meet corporate goals for growth from $50mm to $143mm in five year period.

Launched IntraLinks ASAP, a secure business to business messaging service for distributing confidential information over the Internet and grew customer base by 20% within six months.

IBM Global Services, Somers, New York 1995 - 1999

Program Manager, IBM Workgroup Services, a Lotus® Domino/Notes hosting infrastructure for deploying a secure Web or intranet-based collaborative environment in which employees, customers and partners can communicate quickly and cost-effectively.

Directed development and implementation of multi-million dollar hosted offering in North America and Europe.

Managed migration of 2000+ user base to new service infrastructure on time, within budget and without impact to the business.

Recognized Subject Matter Expert provided global training programs for 150 Sales personnel resulting in increased product awareness and Sales performance.

PATENT

US 6,898,636 B1 Methods and Systems for interchanging documents between a sender computer, a server, and a receiver computer granted 24th of May 2005

EDUCATION

Certified ScrumMaster® (CSM)

Master’s Certificate Project Management, George Washington University

Bachelor of Arts, University at Buffalo, State University of New York

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