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Customer Service Manager

Bay Shore, New York, United States
December 28, 2015

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Scott Lavery



I have been building my career skills with every step, and I am looking to continue that process. My recent educational endeavors and employment history make me an ideal candidate for any organization. By working in the private sector, nonprofit sector, and in government, I have obtained a unique perspective that will benefit any organization. I will continue to grow as I help my organization thrive.


Farmingdale State College President's List Fall 2013- Spring 2015

Graduated Summa Cum Laude from Farmingdale State College

Member of Golden Key International Honor Society

Member of Phi Alpha Theta, National History Honor Society

Numerous perfect mystery shop scores while a McDonald's manager

Winner of Farmingdale State College's Outstanding Academic Excellence Award

Work Experience and Activities

New York State Senate

District Representative, Senator Phil Boyle: April, 2015- present

Intern, Senator Phil Boyle: January, 2015- April, 2015

Addressing constituent concerns

Answering phone calls

Coordinating with other government offices

Data entry

Drafting letters


Events with nonprofit organizations

Instructing interns

Social media

Island Harvest

Volunteer: April, 2015-present

Data entry

Making phone calls

Office filing

Managing Food Drives

Managing warehouse sorting


Marketing Representative: August, 2013- April, 2015

Following plans precisely

Ensuring products were represented as the clients pay for

Following food safety guidelines

Headed warehouse coordination efforts


Swing Manager: July, 2008- January, 2013

Crew Trainer: May, 2007- July, 2008

Crew: October, 2005- May, 2007

Managing the day's sales

Reconciling inventory

Handling guest concerns

Ensuring customers were satisfied in a timely fashion

Handling employee and scheduling concerns


Stony Brook University, Stony Brook, NY


Master’s Degree of Public Policy Program

Farmingdale State College, Farmingdale, New York


Bachelor’s Degree in Professional Communications

Minor in History

Minor in Politics

Suffolk County Community College, Brentwood, New York


Bay Shore High School, Bay Shore, New York

Graduated 2008

Regents Diploma


Social media ● Proficient in Microsoft Office

Customer service ● Accounting

Writing skills: ● Organization

-Press releases ● Money management

-Technical Writing ● Basic HTML coding

Knowledgeable in Adobe Programs ● Research

-Illustrator ● Stata



Contact this candidate