Customer Service Manager
Resume:
Scott Lavery
*************@*****.***
Summary
I have been building my career skills with every step, and I am looking to continue that process. My recent educational endeavors and employment history make me an ideal candidate for any organization. By working in the private sector, nonprofit sector, and in government, I have obtained a unique perspective that will benefit any organization. I will continue to grow as I help my organization thrive.
Accomplishments
Farmingdale State College President's List Fall 2013- Spring 2015
Graduated Summa Cum Laude from Farmingdale State College
Member of Golden Key International Honor Society
Member of Phi Alpha Theta, National History Honor Society
Numerous perfect mystery shop scores while a McDonald's manager
Winner of Farmingdale State College's Outstanding Academic Excellence Award
Work Experience and Activities
New York State Senate
District Representative, Senator Phil Boyle: April, 2015- present
Intern, Senator Phil Boyle: January, 2015- April, 2015
Addressing constituent concerns
Answering phone calls
Coordinating with other government offices
Data entry
Drafting letters
Editing
Events with nonprofit organizations
Instructing interns
Social media
Island Harvest
Volunteer: April, 2015-present
Data entry
Making phone calls
Office filing
Managing Food Drives
Managing warehouse sorting
Crossmark
Marketing Representative: August, 2013- April, 2015
Following plans precisely
Ensuring products were represented as the clients pay for
Following food safety guidelines
Headed warehouse coordination efforts
McDonalds
Swing Manager: July, 2008- January, 2013
Crew Trainer: May, 2007- July, 2008
Crew: October, 2005- May, 2007
Managing the day's sales
Reconciling inventory
Handling guest concerns
Ensuring customers were satisfied in a timely fashion
Handling employee and scheduling concerns
Education
Stony Brook University, Stony Brook, NY
2015-present
Master’s Degree of Public Policy Program
Farmingdale State College, Farmingdale, New York
2013-2015
Bachelor’s Degree in Professional Communications
Minor in History
Minor in Politics
Suffolk County Community College, Brentwood, New York
2008-2010
Bay Shore High School, Bay Shore, New York
Graduated 2008
Regents Diploma
Skills
Social media ● Proficient in Microsoft Office
Customer service ● Accounting
Writing skills: ● Organization
-Press releases ● Money management
-Technical Writing ● Basic HTML coding
Knowledgeable in Adobe Programs ● Research
-Illustrator ● Stata
-InDesign
-Photoshop
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