Sales Center Team Leader, CPIA-AAA Insurance
firstname.lastname@example.org - 617-***-****
Proven sales leader with over 10 years of insurance and banking experience. WORK EXPERIENCE
Insurance Sales Center Team Lead
AAA Carolinas - Charlotte, NC - October 2010 to Present Direct supervision, coaching and development of Insurance Sales Center team. Assist with quality Control in assuring risk management procedures are followed. Act as information source to staff regarding guidelines, Club policies and procedures. Responsible for assuring delivery of outstanding member service. Research and resolve policyholders concerns. Review monthly results and provide input to the Agency Sales Manager. Assists management in preparing employee performance appraisals and reports. The Supervisor must create and grow a highly collaborative, high-performance sales team that contributes toward the achievement of Direct sales goals. The supervisor shall promote a high energy sales culture emphasizing proven selling techniques. Direct Sales Insurance Agent
Allstate Insurance - Charlotte, NC - December 2008 to October 2010 A licensed representative that is responsible for initiating and successfully closing sales opportunities and marketing campaigns. Contacts are made through inbound and outbound calls in a way that enables the contact center to meet its customer satisfaction and business performance goals. Small Business Sales Consultant
AT&T TELECOMMUNICATIONS - Charlotte, NC - October 2007 to November 2008 Consult with customers to recommend and sell a variety of telecommunications products and services to meet customer's needs. Utilize appropriate sales techniques to encourage a good customer relationship and enhance the buying experience Meet and exceed sales objectives. Adhere to FCC regulations to stay in compliance.
Direct Sales Rep
Time Warner Cable - Charlotte, NC - June 2007 to September 2007 Making door to door presentations in order to provide services that would best meet customers needs. Informing the customer of the value of our services; so the customer will make a good buying decision. Maintaining quality relationships to increase retention and productivity. Meet and surpass sale objectives. Banking Center Manager Associate
Bank of America - Boston, MA - August 2005 to March 2007 Managing day to day activities; to uphold federal regulations and meet quarterly sales objectives. Responsible for time management; as well as behavioral coaching. Responsible for holding employees accountable and delegating responsibilities to insure tasks are completed. Promoting a culture of open communication to maintain good working relationships.
Citizens Bank - Belmont, MA - April 2001 to August 2005 Assist in overseeing and managing a $40 million branchSupervise, train and motivate a team of 6 employeesResponsible for developing new business via personal interaction with customers and prospectsConsistently meet quarterly sales goalsProvide quality customer service to ensure customer satisfaction and retentionOversee daily branch operations by keeping all employees within FDIC guideline Direct Sales Representative
RCN Communications - Westwood, MA - December 2000 to April 2001 Generate sales through leads created by cold calls and telemarketing. Customer contact for service needs and problem resolution. Set appointments through door to door sales to develop future sales opportunities. Top Five in sales throughout tenure.
Interpersonal leadership, Sales management, Problem solving, Team building, Peer coaching