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Customer Service Truck Driver

Norfolk, Virginia, United States
December 28, 2015

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Marjorie L. Robertson

**** ****** ******

Norfolk, Virginia 23509


Objective: Seeking a challenging and rewarding position which utilizes acquired skills, knowledge and abilities while providing a positive work experience and opportunity for growth.


Exceptional customer service, personal communication and people skills as demonstrated through work experience as a successful receptionist

Experienced in ensuring high customer satisfaction and retention rates

Proficient in basic computer skills and office machinery

Works well both independently, under minimal supervision, and as an effective team member

Able to handle stressful situations in a positive and professional manner

Excellent driving record with valid CDL license


Administrative Assistant & Commercial Truck Driver, 2006 – Present

Excel Paving/Trinity Construction, Norfolk, VA

Worked in the office completing a variety of administrative tasks to include ensuring all employees acquired necessary documents required for military base access, creating company safety manual, completing payroll, etc.

Complete pre-trip inspections to ensure proper maintenance and safety of vehicle

Responsible for safe driving of dump trucks, tag-a-long trucks and trailers to pick up and deliver materials in a timely and efficient manner

Over-The-Road Commercial Truck Driver, 2005 - 2006

Contract Freighters, Joplin, MO

Completed pre-trip inspections, service checks and repairs in a timely manner

Drove tractor trailer over the road to pick up and deliver materials, following all DOT safety guidelines

Plan trip routes, completed logs, etc.

Receptionist & Tax Preparer, 2000 - 2005

H & R Block, Norfolk, VA

Provided exceptional customer service at all times while answering phones, scheduling appointments, greeting and checking in customers, etc.

Worked with customers in tax preparation reviewing tax documents, asking probing questions, etc. to ensure accuracy of tax returns

Education and Training

Food Manager Certification, 2015

National Registry of Food Safety Professionals via Norfolk Public Schools, Norfolk, VA

Commercial Driver’s License, 2005

Tidewater Community College, Portsmouth, VA

Professional Gardener Certification, 1990

Norfolk Botanical Gardens, Norfolk, VA


Available upon request

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