Marjorie L. Robertson
Norfolk, Virginia 23509
Objective: Seeking a challenging and rewarding position which utilizes acquired skills, knowledge and abilities while providing a positive work experience and opportunity for growth.
Exceptional customer service, personal communication and people skills as demonstrated through work experience as a successful receptionist
Experienced in ensuring high customer satisfaction and retention rates
Proficient in basic computer skills and office machinery
Works well both independently, under minimal supervision, and as an effective team member
Able to handle stressful situations in a positive and professional manner
Excellent driving record with valid CDL license
Administrative Assistant & Commercial Truck Driver, 2006 – Present
Excel Paving/Trinity Construction, Norfolk, VA
Worked in the office completing a variety of administrative tasks to include ensuring all employees acquired necessary documents required for military base access, creating company safety manual, completing payroll, etc.
Complete pre-trip inspections to ensure proper maintenance and safety of vehicle
Responsible for safe driving of dump trucks, tag-a-long trucks and trailers to pick up and deliver materials in a timely and efficient manner
Over-The-Road Commercial Truck Driver, 2005 - 2006
Contract Freighters, Joplin, MO
Completed pre-trip inspections, service checks and repairs in a timely manner
Drove tractor trailer over the road to pick up and deliver materials, following all DOT safety guidelines
Plan trip routes, completed logs, etc.
Receptionist & Tax Preparer, 2000 - 2005
H & R Block, Norfolk, VA
Provided exceptional customer service at all times while answering phones, scheduling appointments, greeting and checking in customers, etc.
Worked with customers in tax preparation reviewing tax documents, asking probing questions, etc. to ensure accuracy of tax returns
Education and Training
Food Manager Certification, 2015
National Registry of Food Safety Professionals via Norfolk Public Schools, Norfolk, VA
Commercial Driver’s License, 2005
Tidewater Community College, Portsmouth, VA
Professional Gardener Certification, 1990
Norfolk Botanical Gardens, Norfolk, VA
Available upon request