Customer Service Engineer
Resume:
Michael Johnson
Columbus Ga ****7
*********@*****.***
Summary of Qualifications
An experienced Gas Turbine Technician transitioning from the United States Navy to civilian Oil and Gas industry. Seeking organization to utilize 8 years of experience and motivated to provide a long tenure and dedicated service. Applicable qualifications include pending BS in Aeronautics, comprehensive engineering training, and extensive experience in engine room safety and hazardous material procedures. Professional Experience
09/2014 - 08/2015 Technical Advisor - Belcan Engineering Group - Houston, TX
• Gathered information regarding issues with GEʼs gas turbine engines and provide remote troubleshooting support on how to resolve mechanical problem of GE AERO product lines.
• Researched information on different gas turbine models (LM2500, LM6000, LMS100, TM2500) utilizing technical manuals and expert technical personnel.
• Provided outstanding customer service by maintaining continuous contact with client and completing cases in a timely manner.
• Utilized multiple modes of communication such as email, telephone, ServiceNow Issue Resolution System, or dispatching agent to provide support to GE engine location.
• Completed monthly reports for gas turbine models (LM2500, LM6000, LMS100).
• Provided a high level of good communication, multi-tasking, and interpersonal skills to ensure an exceptional level of customer service was maintained. 02/2013 - 09/2014 Stationary Engineer - GDF Suez - College Park, MD
• Maintain combine cycle power generation with boilers, turbines, HRGS, chillers, and BPSTM.
• Provide continuous repair to 2 York chillers and cooling towers; provide additional assistance during outages.
• Conduct and maintain work orders and maintenance citrix and update all logs during watch.
01/2006 - 11/2001 Gas Turbine Mechanic/Engineer - United States Navy -
San Diego, CA
• Maintained inventory of all fuel, oil, and water supply on board US Vessel. Estimated appropriate levels to make sure requirements are met to operate ship. Prepared and forwarded report of all levels to Captain on a daily basis.
• Conducted Planned Maintenance Services (PMS) on a daily basis to ensure all systems and equipment met functional standards. Performed engine inspections, maintenance tasks, troubleshooting and diagnoses of equipment and systems.
• Prior to going underway, responsible for 36 hour and 24 hour pre-checks which consisted of aligning all air, water, fuel and propulsion systems (i.e. auxiliary system, gas turbine lube oil, inspect and analyze fuel samples, etc.). Ensured that the sea water system and General Electric LM2500 turbine engines were within speculation and operational.
• Member of a six person repair team responsible for disassembling and rebuilding General Electric LM2500 turbine engine. • Operated, maintained, and monitored pumps, compressors, heaters, vaporizers, dryers, and fans and associated auxiliary equipment.
• Disposed hazardous materials safely and efficiently. • Minor inspections and maintenance on Rolls – Royce MT30 engines.
04/2005 - 01/2006 Ramp Agent - Epps Aviation - Atlanta, GA
• Signaled aircraft to appropriate parking space and towed aircraft to hangar space if bad weather forecasted or staying overnight.
• Refuels aircraft and replenish catering for next flight.
• Refill oil, fuel, and oxygen tanks for aircraft.
• Follow anti-icing procedures to avoid freezing of aircraft wings.
• Assisted crew and passengers with luggage and special requests.
• Connect aircraft to Ground powering unit for air conditioning, heating and power.
• Provided shuttle services to Atlanta Hartsfield International Airport, hotels, and restaurants.
• Observed all safety, hazardous material, and housekeeping policies and procedures. 02/2001 - 04/2005 Ramp Supervisor(last promoted) - Atlantic Aviation (aka
Mercury Air Center) - Atlanta, GA
• Managed front desk and ramp employees, approximately 20 employees. Decreased turnover in facility from approximately 50% to 5% monthly.
• Maintained and ordered fuel for two 15, 000 gallon and three 2,000 gallon Jet A tanks; one 15,000 gallon and one 1,000 gallon Aviation gas tank; and one 1,000 motor gas tank.
• Actively checked fuel levels on a daily basis and was able to save approximately 10,000 gallons of fuel purchases weekly, a saving of $2 million yearly.
• Managed and ensured that all fuel trucks were topped off prior to shift turnover.
• Responsible for discipline, interviewing, and performance management for all employees under supervision.
• Signaled aircraft to appropriate parking space and towed aircraft to hangar space if bad weather forecasted or staying overnight.
• Refuels aircraft and replenish catering for next flight.
• Refill oil, fuel, and oxygen tanks for aircraft.
• Follow anti-icing procedures to avoid freezing of aircraft wings.
• Assisted crew and passengers with luggage and special requests.
• Connect aircraft to Ground powering unit for air conditioning, heating and power.
• Provided shuttle services to Atlanta Hartsfield International Airport, hotels, and restaurants.
• Observed all safety, hazardous material, and housekeeping policies and procedures. Education/Training/Certifications
• Bachelor of Science in Aeronautics, Embry-Riddle Aeronautical University, 05/2015- Present
• Six Sigma Black Belt Certification Training, Villanova University, 01/2015 - 07/2015
• Propulsion Ship Monitor Certification, United States Navy, 09/2006
• Controls Specialist Certification, United States Navy, 11/2009 Awards/Recognition
• Sailor of the Month, 2008
• Navy & Marine Achievement Medal, 2008
Skills
• Microsoft Word, Excel, PowerPoint
• Inactive Secret Security Clearance
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