Customer Service Representative

Toyann m. Anderson

**** **** **

HARRISBURG, PA *7103

OBJECTIVE

I am looking for a job that has potential for advancement and stability and in return I can be a hardworking dedicated employee.

EXPERIENCE

Accounting Represenative, Abel Personnel

10/2012 - PRESENT

Harrisburg, PA

I am responsible training new hires and posting checks, and credit card updates. I am responsible for assisting with questions from 7 other individuals under for supervision. I answer calls and file documents such as death certificate info and authorization forms to add individual to accounts.. I verify any incoming mail for the accounting department. Also I updated any info that is received by mail or faxes. Interdepartmental floater handling large call volume, faxing typing 40 wpm. Incoming calls faxing, emails, training new employees. Trained as a customer service representative, accounting,

Line Leader, JFC Staffing Cresent Park

04/2012 - 08/2012

Harrisburg, PA

Working in a candy factory and overseeing 15-17 line workers. Running the computer doing Data Entry and logging the attendance and making sure production is ran properly. Customer Service, Delta Dental

11/2008 - 08/2009

Mechanicsburg, PA

Giving information to customers regarding their coverage for dental programs their company purchased.

Customer Service, Aerotek

06/2008 - 11/2008

Harrisburg, PA

Temp agency that place me with the company Delta Dental giving insurance information. EDUCATION

William Penn

Harrisburg, PA

Vocational/Technical Certificate

Major: Data Entry

QUALIFICATIONS AND ACHIEVEMENTS

Headstart Volunteer

Going to my daughters school and spending time with the kids and come up with some kind of activity that I want to do with the children to become a Substitute. After volunteering 25 hours of my time.

Data Entry

Windows, Excel, Honeywell, Microsoft, WordPerfect, Dos, Lotus 1,2,3, Database, Spreadsheets, filing, copier machines, calculators, typing, litte bookeeping, and little accounting, communications working with people over the phone or in person. CPR Training

Working with first aid kit, and cpr if needed and took training on fire hazzards, and how to use a fire extingusher properly.

Making safe ways to evacuate a burning house if needed. My children were even involved with the procedure and learned to stop, drop, and roll. Results has recieved a certififcate in CPR.

REFERENCES

Name: SHANICE WILLIAMS

Reference Type: Professional

Job Title: CUSTOMER SERVICE REP

Years Known: 1

Day Phone: 717-***-****

Name: TABITHA nichol

Reference Type: Professional

Job Title: customer service rep

Years Known: 3

Day Phone: 717-***-****

Name: LAMAKKA LYLES

Reference Type: Personal

Job Title: FRIEND

Years Known: 26

Day Phone: 267-***-****

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