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Customer Service Manager

Summerville, South Carolina, United States
$10-12/ per hour
December 28, 2015

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Heidi Carroll

*** ****** ***** ***********, **. *9485


Professional Summary

I will be a receptionist who continually maintains a positive attitude while interacting with demanding clients I will serve as the primary point of contact for both in-house and external phone and website queries. I will also be one who goes above and beyond basic administrative tasks and takes on multiple projects at once .I have excellent work ethic and strength in boosting company morale. I will be a quality-focused receptionist who will be committed to approaching administrative tasks with tenacity and attention to detail.


Professional phone etiquette

Excellent communication skills

Articulate and well-spoken

Customer service-oriented


Excellent planner and coordinator

Works well under pressure

Pleasant demeanor

Appointment setting

Multi-line phone proficiency

Administrative support specialist

Work History

Receptionist/ Children provider 10/2009 to 09/2010

Just Like Home Playhouse – Summerville, SC

Answering incoming phone calls, scheduling parties, receiving cash from customers/clients, cleaning up the playhouse, some marketing

Receptionist/Office Manager11/1987 to 06/2000

The Real Estate Connection – Greenville, SC

I started as "The Cleaning Lady" and in a year was promoted to receptionist/office manager. I was responsible for answering 8 incoming phone lines and assisting 15 Realtors I handled 7/8 rental properties and scheduled repair appointments and collected rent and showed the rental homes. I became a personal assistant to 3 out of the 15 multi-million dollar producing agents at the firm. Also,l greeted the customers/clients with a cheerful smile and helpful attitude .I scheduled showings and received feedback from showings on all homes for sale by the company. plus scheduled birthday parties, weekly business meetings,and holiday parties as needed. Also,I did filing, data entry, MLS computer forms for the agents at the firm.


One year of college with a course in Early Education Childhood Development at Pensacola College in Pensacola, Fla.

One year of college with a course in Early Education Child hood Development at Bob Jones University in Greenville, S.C.

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