Customer service, Medical records, Medical secretary

Career Summary

** *****’ experience in healthcare starting as direct care staff for individuals with disabilities and progressing to medical receptionist, unit clerk, and medical records clerk. Over 9 years’ experience in an office setting using Microsoft Word and Excel, and scheduling appointments utilizing excellent customer service skills and ethics.

Experience

Date of Employment : July 2015-Present

Rochester Manor and Villa

Rochester, PA

Medical Records Clerk

Maintain patient confidentiality by keeping protected health information confidential by complying with HIPPA

Pull charts as needed for special audits

Make copies of various forms when required or requested

Order forms and other necessary supplies when needed

Maintain alphabetic filing system by organizing patient records to ensure records are readily accessible by all departments

Maintain a record of all admissions and discharges to the facility

Experience

Date of Employment : March 2008-Present (Seasonal)

Sheline’s Tax Office

Rochester, PA

Office Clerk

Answering phones and greeting clients

Scheduling appointments for 4 tax preparers

Answering basic tax questions and helping to explain some aspects of tax returns to clients

Receiving tax forms and information from clients and inputting the information into the computer system

Filing, faxing, copying

Obtaining necessary signatures and payment from clients

Any other duties as needed

Experience

Date of Employment: May 2012-July 2015

Rochester Manor & Villa

Rochester, PA

Unit Clerk

Greet residents, families and vendors as they arrive on the unit and provide directions

Answer telephones on a multi-line system in a professional manner and direct calls to the proper personnel or take messages

Ensure that residents medical records are updated

Schedule and keep track of all resident appointments and transportation

Act as a liaison between nurses, physicians and residents by relaying important information

Prepare paperwork and charts for all new admissions

Coordinate specific work tasks with other personnel within the unit and personnel in other departments to ensure the smooth and efficient flow of information

Fax and photocopy as needed

Order forms and other necessary supplies when needed

Various other duties as assigned or as needed

Helped to keep the unit running smoothly during major renovations

Experience

Date of Employment : February 2010-May 2012

Rochester Manor and Villa

Rochester, PA

Receptionist

Answering phones on a multi-line phone system, greeting visitors, residents and vendors and answering any questions they may have as well as giving directions

Filing, faxing, copying, data entry, document preparation

Experience with Microsoft Word and Excel

Experience

Date of Employment : March 2011-April 2012

In-Line Chiropractic Clinic

Monaca, PA

Office Assistant

Answering phones and greeting patients

Scheduling all patient appointments

Running patients to exam rooms and treatment rooms and assisting the doctor accordingly

Developing x-rays

Order forms and other necessary supplies when needed

Filing, faxing, copying

Maintaining patient charts and records in an orderly fashion

Keeping the office clean

Any other duties as needed by the doctor

Academic Education

Dates of Attendance : 1992 To 1997

Monaca Jr. Sr. High School Monaca, PA

High School Diploma

Certifications

Electronic Health Record Specialist (2015)

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