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Customer Service Maintenance

Chambersburg, Pennsylvania, United States
December 28, 2015

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Gregory Davidson

Coral Springs, FL ***** 305-***-****


Highly qualified Maintenance and Shop Operations Professional with a diverse background of experience in performing and managing preventive and corrective maintenance and repairs for a wide range of mechanical, electrical, pneumatic, and hydraulic machinery, vehicles, heavy equipment and tools. Experience includes M1 Abrams main battle tank, armored personnel carrier, and light to heavy diesel cargo and utility vehicles. Possess a unique blend of technical expertise, exceptional leadership skills, and track record of excellence, providing highly specialized service.

Outstanding diagnostic skills with strong ability to assess, correct, and repair equipment/systems. Superior troubleshooting skills and attention to detail. Proven record of meeting and exceeding performance expectations, stringent schedules and strict deadlines. Recognized as a versatile, dedicated professional who ensures the highest standards of quality, safety, service and compliance. Exemplary work ethic, impeccable personal integrity and adherence to the highest professional ethics.

Professional Experience

Sunbelt Davie, FL 2014 - present

n Shop Mechanic

Part of the maintenance team accountable for servicing electrical equipment to ensure proper operating condition. Conduct extensive troubleshooting of complex equipment problems including mechanical, electrical, and hydraulic components. Also assist with gas equipment when needed. Maintain a clean and safe work environment.

Service and oversee major repairs of all types of equipment as required to ensure proper working condition.

Dismantle and reassemble/rebuild equipment; fabricate parts and equipment as required to meet shop and customer needs; and diagnose complex mechanical equipment problems.

Conduct preventive maintenance to avoid unnecessary repairs and down time in the field.

Perform safety inspections on equipment. Consistently meet all company, governmental, and equipment related safety requirements.

Effectively communicate equipment issues to customers and supervisors to ensure the highest levels of satisfaction.

Provide support to other mechanics with maintenance or equipment repairs.

Recipient of Employee of the Month Award, June 2015.

General Dynamics Land Systems Camp Arifjan, Kuwait 2008 - 2014

n Maintenance Technician

Performed preventative maintenance and unscheduled maintenance on M1 Abrams and other military tracked vehicles.

Ensured that all company, military and OSHA safety requirements were followed at all times. Zero accidents.

Conducted troubleshooting and diagnoses using test and diagnostic equipment to perform major repairs on complex fire control electronic systems, hydraulic, pneumatic, electro mechanical, suspension, turbine and turbo-charged diesel engine systems on military tracked equipment. Proficient in the use of hand tools, pneumatic, and special tools.

Installed modification work orders based on engineering instructions.

Maintained maintenance logs and records of worked performed.

Communicated maintenance and production issues to supervisor.

Prepared equipment for inspection, cleanliness, and shipping.

Provided input to management for efficient and/or improved planning, scheduling, and maintenance techniques.

Colorado Springs School District Colorado Springs, CO 2003 - 2008

n Facility Technician

Responsible for facilities and grounds maintenance for a public school, ensuring the health and safety of all students and faculty.

Regularly commended by faculty and supervisor for outstanding performance of job duties.

Installed attachments, accessories and fixtures using various hand, power, and specialty tools.

Performed minor electrical repairs to outlets, lighting, ballasts, fuses, and appliances. Assisted in performing minor HVAC work.

Performed minor plumbing including leaking faucets and drains. Performed minor painting, carpentry and masonry work.

Conducted facility inspections and preventative maintenance on a scheduled or as needed basis.

Work required the ability to self-manage and work independently with little or no supervision.

Maintained impeccable safety and health standards.

Gregory Davidson 305-***-**** Page Two

Professional Experience

Aaron Painting Company Colorado Springs, CO 2001 - 2003

n Paint Technician

Prepared surfaces and performed painting of various structures using various painting equipment and related tools.

Personally requested by several clients to perform repairs and complete jobs. Excellent call back record with no costumer complaints.

Erected various types of scaffolding, staging, ladders, and planks to reach surfaces of work area.

Applied paints, stains, surface preparatory materials and undercoating materials to a variety of surfaces in accordance to Materials Safety Data Sheets ensuring compliance with hazardous materials guidelines. Assisted in final inspection of jobs completed.

Effectively worked in a fast-paced team-oriented environment, completing projects on time and within customer specifications.

Dunn Edwards/Wellborn Colorado Springs, CO 1996 - 2001

n Paint Sales Representative

Hired as a sales consultant to advance new business development initiatives and oversee merchandising efforts. Consulted with customers to make product recommendations and assisted with selections.

Effectively shared product knowledge and provided direction to meet the needs of clients.

Emphasis on providing superior quality customer service to ensure complete customer satisfaction.

Obtained and provided Material Safety Data Sheets (MSDS) for clients.

Reported inventory needs including stock shrinkages, outs and overages to supervisor and Inventory Specialist.

Ensured merchandise reflects current price, price codes and location codes.

Generated significant repeat and referral business through the delivery of exceptional customer service.

Consistently met and/or exceeded work performance standards and goals.

Military Experience

United States Army 1987 - 1996

n M1 Abrams System Maintainer

Accountable for all aspects of maintenance for M1/M1A1 tanks. Supervised staff and provided technical guidance in the accomplishment of duties.

Contributed to operational readiness goals, consistently achieving 90%+.

Diagnosed and conducted troubleshooting of malfunctions, and performed organizational maintenance and on-board direct support tasks on systems including suspension, steering, hydraulics, fire control, fun turret drive systems, and gas particulate systems, as well as auxiliary power units, and vehicular mounted armament.

Worked in austere environments from extreme outdoor, cold, and wet environments to extreme heat and indoor environments.

Diagnosed and corrected malfunctions of various subsystems and performed on-board direct support tasks such as major assembly replacement. Used testing, diagnostic equipment and listening techniques to diagnose equipment malfunctions.

Regularly performed in extremely high stress situations with constantly changing variables.

Education and Training

M1A1 Systems Maintainer Course, Fort Knox, KY

OSHA Training, General Dynamics

Various initial and on–the-job training programs throughout work history

High School Diploma from Boone High School, Boone, IA

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