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Management Manager

Everett, Washington, United States
December 28, 2015

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**** *** ** *. *******, WA 98203 425-***-****


Software Development Business Analysis and Improvement Product Development

Experienced Multi-faceted Senior Management professional with extensive experience in Project Management [PMBOK], Product Development, Customer Engagement, Relationship Management and Strategy formulation with successful track record of leading all phases of diverse technology projects holding CSM and MBA credentials; certifications in IT and Business management; with over 15 years of computer programming, DB design, e-commerce, SaaS planning & development and business experience.

Excellent track record of leading the execution and delivery of large strategic projects with geographically dispersed cross functional teams. Known as practical, resilient, results-driven, with strong leadership skills and reputation of building and training skilled, motivated and productive teams.

Analytical business strategist possessing strong ability to analyze data, think strategically and tactically; plan and manage multimillion-dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains.

Excellent interpersonal/business communicator capable of leveraging technical, business and financial acumen to communicate effectively ensuring bi-directional information with client executives’ departments/divisions and their respective teams.

Expert in agile and waterfall project management methodologies. Able to manage through ambiguity large project teams and known for high-quality deliverables that meet or exceed timeline and budgetary targets.


Lawyer Solutions LLC, Everett, WA Present

Senior Technical Consultant

As part of an early stage startup I am responsible for business as well as technical development. These include contract negotiating between vendors and business partners and the development, product design, and the execution of roadmap and timelines for product development and enhancements.

Brand development, web site traffic growth, web site UI and advertising revenue. Developed brand strategy and statistics systems.

Managed search engine optimization (SEO) and search engine marketing (SEM) projects to increase leads and website visibility. Identified and implemented marketing strategies: link building, content development, affiliate programs, and trade show participation.

Implemented Open Web Analytics, identified data needs, set tracking parameters, evaluated data and identified trends in order to adjust site and non-site marketing to increase traffic flow and sales.

Senior PM for site development

Defined and initiated projects, task production team, manage and schedule the performance of components of projects, while working to ensure the ultimate success and acceptance of the program.

Sears Holding Corporation, Everett, WA 2014 - 2015

Assistant Store Manager

Overall managerial responsibility of sales, operations, P&L, marketing and team performance with revenues exceeding $10 million annually.

Identified skill set weaknesses through cost benefit analysis and instituted various comprehensive training programs and team building sessions that broadened teams understanding of customer service and sales objectives thereby increasing net revenues by 6% and staff retention by 80%.

BOP, Denver, CO 2010 - 2013

Sr. Project Manager

Responsible for the overall management, project governance and direction of the federally mandated recycling program. I oversaw and directed project managers in various departments including recycling operations, safety compliance; federal regulatory reporting; training; and warehousing implementing course corrections as needed.

Through effective LEAN principles and JIT initiative increased company’s on-time delivery rate from a 38% level to 87% within a 1-year period.

Facilitated and maintained communications between multiple work groups, including customers, vendors, and technical and functional staff ensuring increased awareness of project status of all stakeholders

Sarron, Seattle, WA 1998 - 2010


Overall responsible for the strategic planning, management, and leadership of a culturally and geographically diverse workforce which was located throughout South East Asia and the United States. I was charged with the financial capitalization; strategic vision, recruitment and management of a highly skilled staff while leading a Company from start-up to an established profitable business.

Negotiated multi-million dollar contracts with Fortune 500 companies as well as local, state and federal entities

Hired and motivated skilled Engineers to design and deliver large-scale enterprise BI data network to enable strategic and tactical decision making for Online Services executives and business group managers; a multi-year, multi-million dollars software and server investment.

Conceptualized, evaluated critical success factors (CSFs), developed design specifications, managed scope, and assisted in the code development of company’s flagship multi-platform software/hardware security following SCRUM methodology.

Analyzed process performance failures and developed design specifications, managed scope and led team to develop customer retention management (CRM) program that contributed to improvement of customer retention from 25.7% to 62.8% and a positive ROI within 9 months.



Scrum Project and Software Development Management; Program Management (PMBOK); IT Management; Cross-Functional Team Building and Management; Performance Measurement; Human resource management; Recruiting; Training; Conflict Resolution; Employee Relations


Strategic Planning; Business Process Management; Business Analysis; Start-ups; Critical Success Factors; Business Process Design/Measurement; Process Improvement; Earned Value Management; Change Management; Trend Analysis; Root Cause Analysis; Cost management; Cost Benefit Analysis; Cost Estimating; Internal Rate of Return; Break Even Analysis; Risk Analysis; Budgets; Finance; Forecasting

IT / Software

Software Development Life Cycle (SDLC) ‘Waterfall’ and ‘agile’ methodologies; Agile Programming Methodologies; Enterprise Application Integration concepts; Services Oriented Architecture (SOA); Rational Unified Process; Release Management; Process Modeling; Testing/Quality Assurance; Call Flows; Agile Web Development; Programming: PHP; HTML; C++; Objective C; JAVA; Linux; Virtualization; Databases; Object Oriented Design; Distributed System Network Design; Web Analytics ; E-commerce; SaaS; SOAP; Linux, Windows


Colorado Technical University - 2009 – MBA in Technology Management,

University of Kansas, Lawrence, Kansas

-Certified Scrum Master (CSM)

-Certificate of Technology Management

-Certificate of Business Management

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