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Microsoft Office Manager

Tucker, Georgia, United States
December 27, 2015

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Deqa Abdullahi


Georgia State University Dec.-2015

Bachelor’s Degree, in Psychology

Georgia Perimeter College

Associates Degree May 2013

Health Information Administration

Katrinalunda Gynmasiet, Gutenberg, Sweden

High School



Georgia State University, Atlanta, GA Aug. 2012-Dec.-2015


Conducted and lead tours and lead general information sessions.

Guided school applicants through the application and admission process.

Connected with prospective students by answering incoming phone calls, responding to Web inquires, attending college fairs.

W Hotel, Atlanta, GA Sept. 2010- May 2012

Welcome Agent

Assisted in registering guests into their rooms

Obtained financial information in order to process all hotel transactions throughout guests’ stay

Resolved all hotel guest issues throughout their stay

Encouraged future stays at the hotel by following-up with all guests

Home Depot, Atlanta, GA Sept. 2010-July 2011


Directed customers to multiple departments throughout the store

Completed check out and return transactions for customers

Explained the function and use of store products to customers

Informed all customers of different discounts and promotions

JW Marriott Buckhead, Atlanta, GA Mar. 2009- June 2010

Welcome Agent

Familiarized guests with hotel amenities and services

Clarified any questions guests had regarding room and service rates

Guided and instructed guests on the hotel floor plan

Introduced hotel agents to the guests in order to quickly resolve any guest issues

AAA Parking, Atlanta, GA May 2006-Aug. 2008


Managed the valets in taking and returning vehicles to customers

Organized and processed paperwork related to valet charges

Addressed any issues customers had regarding overnight charges

Oversaw all valet operations alongside the manager

Somali/Swedish Translator January 2008

• Able to interpret accurately.

• Able to identify and accurately summarize factual points as well as abstract concepts.

• Possess excellent English-language verbal communication skills for giving briefings

• Ability to communicate effectively orally and in writing in Target and English


Fluent in four languages: English, Somali, Swedish, Norwegian/Danish

Expert knowledge of Microsoft Office: Excel, PowerPoint, Word

Expert knowledge in store operations and financial transactions


Associate of the Month, JW Marriott, Sept 2009

Cashier of the Month, Home Depot, Jan 2011

Employee of the Quarter, AAA Parking, Jan 2007

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