Manager Customer Service

Anup K. Saha

** ********, ** **** ***** Drive, Mount Edgecombe, KZN, South Africa +27-798****** **********@*****.***

Factory Manager

Manufacturing & Operations Management Quality Management Systems Lean Manufacturing

Accomplished, resourceful and goal-oriented professional with a comprehensive background in plant and factory operations management. Strong leadership abilities in managing complex daily operations of large plants; maintaining quality management systems; and training and supervising staff. Recognized by peers for exemplary performance in formulating processes that streamline operations, developing plant strategy and driving continuous improvement programs. An expert in Lean Manufacturing, 5S and Kaizen principles. Track record of successful accomplishments.

Factory Operations Management

Quality Management Systems

Pharmaceutical Packaging Standards

Staff Supervision & Training

Equipment & Labor Planning

Industry Best Practices

Workplace Health & Safety

Quality Engineering Tools

Capacity Planning

Lean Manufacturing

Product Risk Assessments

Cost & Waste Control

Professional Experience

NEW ERA PACKAGING, Durban, South Africa 2013 – Present

Factory Manager

Responsible for the full scope of daily factory operations for a privately owned corrugated board manufacturing company under the Golden Era Group, one of the largest printing and packaging companies in South Africa with an annual turnover of around $4B

Ensure employee safety through regular identification and closing of SHEQ findings and solutions

Conduct product risk assessments through HACCP study

Maintain Quality Management Systems such as BRC-IOP- Food Safety audit and ISO 9001-2008

Utilize Lean manufacturing and quality engineering tools to achieve productivity targets

Remain current on international developments in the corrugated industry to maintain a competitive edge

Effectively optimize raw material and finished goods inventory control

Contribute to Human Resources (HR) and employee welfare activities

Key Achievements:

Brainstorm and apply market intelligence in war room activities, encouraging creative design solutions

Facilitate smooth flow of both products and operations through better job and plant layouts

Conduct daily, weekly and monthly meetings to coordinate team efforts

Coordinate new equipment and resources for adherence to sales targets and budgets

PARKSONS PACKAGING LTD. Daman, India 2008 – 2012

General Manager, Manufacturing

Unit Head for all manufacturing operations of a prolific leader in India’s printing and packaging industry in India

Optimized resources through the planning of equipment, labor and maintenance budgets

Implemented industry best practices for cost and waste control and facilitated the use of Lean manufacturing

Maintained QMS functions such as BRC, ISO 9001-2008 and PS 9000-2001

Utilized information technology tools such as SAP to facilitate improved decision making

Ensured the consistent achievement of organizational goals through better management of bottlenecks and continuous improvement programs

Key Achievements:

Troubleshoot and resolved numerous customer issues through improved product design and innovation

Supported HR, purchasing, new product development and technical processes and functions

Utilized high end software such as ESKO Suite in Prepress /PDD and ERP Packages (SAP) for process control

Played an instrumental role in the proofing and passing of typical jobs for international clients from prepress to dispatch of folding cartons

GOLDEN ERA PRINTERS PTY LTD. South Africa 1995 – 2007

Factory Manager

Oversaw all daily manufacturing operations pertaining to safety, quality, production, maintenance, planning and shipping

Coordinated workflow and product quality through maximizing cost control initiatives

Enforced the security of company assets and the physical plant

GOLDEN ERA PRINTERS PTY LTD. South Africa (continued) 1995 – 2007

Factory Manager

Controlled manufacturing and conversion costs within budgetary limits and managed inventory

Trained staff, delegated tasks, appraised performance and resolved problems

Led an integrated talent management process for the plant

Conducted monthly productivity meetings to analyze monthly production figures

Prepared detailed staff performance management reports to identify training requirements

Ensured the consistent delivery of quality customer service

Coached and developed supervisors and professionals to maximize their effectiveness

Key Achievements:

Planned and implemented inventory controls for board, paper, inks and consumables

Oversaw quality procedures and ensured compliance with safety standards

Implemented a feasibility study pertaining to new products

Education & Training

Bachelor’s Degree, Printing Engineering & Graphic Communications, College of Engineering & Technology, Poona University

Costing & Estimating Course (1 year), Central Chamber of Printing Industries Federation of South Africa

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