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Administrative Assistant Customer Service

Cypress, Texas, United States
December 27, 2015

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Nadja D. Joseph

***** ***** *****

Cypress, Texas 77429



Ten years in administrative support professional field. Offering versatile office skills and proficiency in Microsoft Office programs. Willing to work in a dynamic, challenging and growth oriented company that allows me to utilize my knowledge and experience to contribute for the growth of the organization.


Nottingham High School - Syracuse, NY Graduation June 2003

Relevant Courses:

Keyboarding and Document Formatting


Web page design

Key Skills

Office Skills:

Filing Alpha/Numeric

Customer Service


Answer and Transferring calls

Gather and analyzes information skillfully

Computer Skills:

MS Word

MS Excel

10 key

MS Outlook

MS Access

Typing 70 wpm

Crystal Reports XI Release Vantage 8.0

Lotus Notes



TriniTrades January 2010- Present


Travel all over the Northwest part of Houston, especially in smaller older towns and cities for Antique furniture and other vintage pieces

Maintain our online store at by posting new photos of merchandise

Research products to find the origin

Ship out and at times deliver our products to local clients

Currently doing business with Aleesa Hardage Co-Owner of Timeless designs

Jay Moyer State Farm Insurance

Customer Relations Rep

Process insurance request

Pivot insurance product and specials with daily calls, emails and letters to clients

Set up appointments for agent and sales team

Process payments

Contact customers with the intent of setting up payment arrangements or collecting payments that where delinquent

ITD Precision/Pelletizer Knives Inc.

Administrative Assistant

Edit Payroll to be process by Human Resource

Daily maintain job revenue spread sheet

Update Human Resource confidential files for over 100 employees

Assist Human Resources collecting and distributing information for possible new hires, assist in testing and training existing employees and Temps

File and update Vendors and customers W9 forms for Human Resource

Review the Accounts Receivable dept. reports, store cash receipts, verify amounts and codes on various forms for accuracy, scan and file post dated reports

Daily cross check the Accounts Payable dept. reports, organize accounts payable invoices

Answer and transfer phone calls

Cybertech Engineering Ltd

Administrative Assistant

Updated and documented balances for company’s accounts

Made appointments for site visits for technical repairs

Made travel arrangements for staff and clients

Maintains various databases and files using PeachTree

Updating & reporting of the details job

Next Financial Group

Transitions Specialist

Transferred and updated customer information

Office filing alpha/numerical

Organized spread sheet using Excel


Leasing Consultant

Assist customers in finding an apartment

Processed applications and run background checks

Faxed and copied paperwork

Bank Of New York Mellon

Money Market Associate

Ensured that payments were prepared and processed accurately

Wired funds to various brokers

Researched accounts that were out of balance.

Mutual Funds

Prepared daily reports for the department using Excel

Posted payments into clients accounts

Debited and credited clients accounts

Security Processing Clerk

Answered phones

Filed office accounts

Set up, cross check and maintained loans and bonds

August 2013-October 2013

October 2009-November 2011

Houston, Texas

January 2009 – May 2009

Trinidad, W.I

May 2008 – October 2008

Houston, Texas

December 2007 – May 2008

Houston, Texas

January 2005 – October 2007

Syracuse, New York

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