Sales Customer Service
Resume:
Rachel Willoughby Pignone
Hollister Ca *****
**********@*****.***
PROFESSIONAL SUMMARY:
I have worked in Retail, in many different departments like Sales Audit, Payroll, Accounts Payable and Accounts Receivable and have performed duties that are described in the open job position.
I can multitask to get the job done accurately and in a timely fashion. I have worked for West Marine for the last 19 years where I have worked as a customer service representative and a Data Management Manager. My most recent role, SR QA Analyst
I am currently working part time for Simplified Billing and Collections but looking for full time work.
I am in the process of becoming a certified Quick Books Pro Advisor.
SKILLS:
Analytical reasoning
Exceptional organization
Advanced computer proficiency (both PC and Mac)
Strong in Microsoft Office Suite, Excel, Word, Power Point
10 Key Data Entry
Intuit QuickBooks
Invoice coding familiarity
Running reports
Collaborating with other department
PROFESSIONAL EXPERIENCE:
Simplified Billing and Collections
Marina, ca
Nov 2015 to current
Posted Doctor visits to bill insurance companies
Enter and pay bills in QuickBooks
Reconcile bank statements
Run month end reports from QuickBooks
Backup QuickBooks
Monitored payments due from clients and promptly contacted clients with past due payments.
Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
1997 to 2015
West Marine Products Watsonville Ca
Sr. QA Analyst
Managed 6-7 direct reports
Write queries from AS400 Write business requirement for new projects Update training documents to be current
Train call center trainers and supervisors
Write Test Strategies and QA Test Plans
Define and write test cases for manual and automation testing
Manage and led Functional, Negative, Front End, End-to-End, Integration and Regression testing
Support User Acceptance testing
Manage test automation processes using Selenium across multiple products
PROFESSIONAL EXPERIENCE:
1993-1997
SOFT BANK, Monterey, California (Business closed)
Call Center Sales Associate
Answer inside sales for 3 different companies, Adobe, Corel and Central Point
PROFESSIONAL EXPERIENCE:
1985-1992
Dick Bruhn INC (Business closed)
Salinas Ca
I was originally hired for 10 key data entry of daily sales cash receipt for the companies 18 retail stores.
Quickly gained experience working in other departments for this company as a payroll assistant, accounts payable clerk and computer operator, AS400 and System 36
10 key data entry of daily sales cash receipt for the companies 18 retail stores
Quickly gained experience working in other departments for this company as a payroll assistant, accounts payable clerk and computer operator
Managed the payroll check run process Prepare and print W-2 forms data entry of associate's time cards
Sales audit on a daily basis Reconcile and batch invoices for Accounts Payable check run
Worked closely with offsite programmers to implement new computer processes, such as a new POS system or a new payroll system
Education
Cabrillo College (2005)
Hartnell College (1984 - 1985)
Certificate of completion of Certificate in SQL (standardized query language)
Certificate of completion in Project Management classes
Certified QA Engineer: Foundation Level certified from ISTQB
Quick Books Pro Advisor Certified
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