Customer Service Representative
Resume:
Mary Horne
Rock Hill, SC *****
**********@*****.***
PROFESSIONAL EXPERIENCE
CTR, Inc.
Administrative Assistant to HR/Receptionist Present
Provide daily phone coverage on multi-line phone console
Make reservations for travel, air, car rental, hotel
Keep reception area clean
Supply applications when needed
Prepare expense accounts reports
Make manuals for machines being shipped out
Provide service for engineers developing new pamphlets for operating instruments
Handle all postal services (prepare UPS, FED EX, Registered mail)
Pick up mail on daily basis
Order meals for meetings
Order office supplies
South State Bank
Customer Service Representative/Teller 2012- 2015
Customer Service/Greet customers
Cross sale products, answer phone
Balance cash drawer daily
Process transactions that are required
Make decisions on the customers behalf, holds, etc.
Process work through Branch Capture, make adjustments if needed
Call customers about accounts, deposits, transfers
Take Lead Teller/Vault position when needed, keep vault balanced
Sell and Buy cash from other tellers
Load ATM with currency and balance
Piedmont Advantage Credit Union 2010- 2012
Customer Service Representative/Teller
Customer Service/ greet members
Answer questions accurately, receives and processes member transactions in proficient manner
Answer multi-line telephone, assist vault teller, take Lead Teller position when needed, balance vault and ATM
ATM/night drop deposits, process mail deposits and payments, Shared Branching transactions, cashier checks, money orders, wire transfers, cash advances
Open/close accounts, experience in Chex Systems, NCAT, XP, Micro Soft Excel, WORD, order debit cards and checks, cross-sales credit union services
Clover Community Bank 2008-2010
Teller
Customer Service/greet customers with positive attitude
Answer telephone, receive, verify and examine all transactions
Cross sale products, balance currency and coin in cash drawer while handling large sums of money
Promote products or services such as saving bonds, debit cards, accept and process loan payments
Prepare official checks, assist with safe deposit box access work in drive-thru area.
American Products 2007-2008
Receptionist
Provide daily customer service/phone coverage for the service center by operating a switchboard console
Provided applicants with applications and collect them upon completion
Welcome all visitors, order office supplies as needed, filing, billing, mail pickup and distribution
UPS and FED EX mailings and deliveries, other duties as assigned by management
Experience in MS Word, Excel
Bright Beginnings 2000-2007
Administrative Assistant to Coordinator
Answer telephone, greet visitors, data entry (Microsoft applications)
Process purchase orders, billing, prepare monthly reports, compose and edit correspondence and memoranda from dictation
Strong multi-tasking abilities, edit and distribute agendas and minutes from meetings
Make reservations for any travel events
Process employee payroll, travel expenses
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