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Customer Service Representative

Rock Hill, South Carolina, United States
December 29, 2015

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Mary Horne

**** ******* ****

Rock Hill, SC *****



CTR, Inc.

Administrative Assistant to HR/Receptionist Present

Provide daily phone coverage on multi-line phone console

Make reservations for travel, air, car rental, hotel

Keep reception area clean

Supply applications when needed

Prepare expense accounts reports

Make manuals for machines being shipped out

Provide service for engineers developing new pamphlets for operating instruments

Handle all postal services (prepare UPS, FED EX, Registered mail)

Pick up mail on daily basis

Order meals for meetings

Order office supplies

South State Bank

Customer Service Representative/Teller 2012- 2015

Customer Service/Greet customers

Cross sale products, answer phone

Balance cash drawer daily

Process transactions that are required

Make decisions on the customers behalf, holds, etc.

Process work through Branch Capture, make adjustments if needed

Call customers about accounts, deposits, transfers

Take Lead Teller/Vault position when needed, keep vault balanced

Sell and Buy cash from other tellers

Load ATM with currency and balance

Piedmont Advantage Credit Union 2010- 2012

Customer Service Representative/Teller

Customer Service/ greet members

Answer questions accurately, receives and processes member transactions in proficient manner

Answer multi-line telephone, assist vault teller, take Lead Teller position when needed, balance vault and ATM

ATM/night drop deposits, process mail deposits and payments, Shared Branching transactions, cashier checks, money orders, wire transfers, cash advances

Open/close accounts, experience in Chex Systems, NCAT, XP, Micro Soft Excel, WORD, order debit cards and checks, cross-sales credit union services

Clover Community Bank 2008-2010


Customer Service/greet customers with positive attitude

Answer telephone, receive, verify and examine all transactions

Cross sale products, balance currency and coin in cash drawer while handling large sums of money

Promote products or services such as saving bonds, debit cards, accept and process loan payments

Prepare official checks, assist with safe deposit box access work in drive-thru area.

American Products 2007-2008


Provide daily customer service/phone coverage for the service center by operating a switchboard console

Provided applicants with applications and collect them upon completion

Welcome all visitors, order office supplies as needed, filing, billing, mail pickup and distribution

UPS and FED EX mailings and deliveries, other duties as assigned by management

Experience in MS Word, Excel

Bright Beginnings 2000-2007

Administrative Assistant to Coordinator

Answer telephone, greet visitors, data entry (Microsoft applications)

Process purchase orders, billing, prepare monthly reports, compose and edit correspondence and memoranda from dictation

Strong multi-tasking abilities, edit and distribute agendas and minutes from meetings

Make reservations for any travel events

Process employee payroll, travel expenses

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