Senior Human Resource Professional
Strategic Learner Futuristic Connectedness Belief
HR Professional with proven success in all functional HR areas. Innovative and forward-thinking to create positive, measurable and sustainable results. A leader that motivates and inspires, is highly organized and analytical. Skills and abilities include 6+ years in leadership, strategic planning, coaching, training, project management; 5 years in talent management, compensation and benefits, employee relations, employment law and compliance, performance management, HRIS. Advanced technology proficiency.
Education & Training
ASHFORD UNIVERSITY – Clinton, IA
Psychology BA, 2009
Sociology BA, 2009
INSTITUTE FOR LIFE COACH TRAINING – Byron Center, MI
Life Coach Training, 2010
JOHNSON COUNTY COMMUNITY COLLEGE
Business Leadership, 2011
AMERICAN MEDICAL RESPONSE – Tampa, FL
Human Resources Business Partner, 2014 to Present
Responsible for HR functions for 700 employees for two Envision Healthcare companies across five counties in the West Florida region: a private ambulance service and a healthcare transportation call center. Work with business leaders to drive business results through strategic business planning. Oversee an HR Administrator and a Recruiter.
Reduced turnover by 10% the first year through employee engagement
Grew workforce by 23% the first 6 months to meet quickly growing business needs by creating a more efficient hiring process
Conduct training for line supervisors to increase employee retention
Stabilized the rural operation workforce in distress by implementing an employee referral program to attract new quality candidates and a differential pay to attract and retain candidates where they are scarce
Conduct line supervisor training and coaching to enhance employee retention and development through the performance management program
Successfully mitigated law suit risks and saved the company from all unemployment hearings to date through investigations and strict policy and documentation adherence
Provide policy guidance and interpretation
HARLEY-DAVIDSON MOTOR CO. – Kansas City, MO
Human Resources Generalist, 2013 to 2014
Work in a global manufacturing and union environment on a flexible workforce program with a national team. Oversee 200 employees in a fast-paced and ever-changing environment. High-volume recruiting, hiring, on-boarding and training, retention, employee and labor relations, performance management, terminations, payroll and attendance, reporting and tracking key metrics to analyze workforce needs.
Successfully out-performed three temporary agencies by a ratio of nearly 2:1 in high-volume recruiting environment in recruiting the seasonal workforce
Retention of the employees I hired was 80% better than three temporary agencies collectively
First HR Generalist to successfully capture a 100% completion rate of weekly performance evaluations from line supervisors for new employees
Trained and oriented 120 new employees in one week and continued hiring 25 new employees each week
Facilitated training courses and computer-based skills assessment testing for 50 new candidates each week
Worked closely with line supervisors on employee relations and development to ensure CBA compliance
PHYSICIANS REFERENCE LABORATORY – Overland Park, KS – 2004 to 2013
Human Resources Generalist, 2010 to 2013
Oversee 250 employees across multiple locations for all areas of HR including recruiting, interviewing, compensation and benefits, training, payroll, employee relations and workers compensation.
Recruiting, interviewing and candidate selection
Conducted training for new hires and management
Complete benefits and payroll administration
Improved days to fill by 10 days by setting up an ATS system and redesigning the hiring process
Setup a non-existent COBRA process and documents for FSA
Designed and developed project to move HR to a paperless environment saving $1,000’s
Developed automated employee database that updates with the payroll system eliminating routine entry
Wellness Manager, 2007 to 2013
Create and manage wellness programs for 500 employees across multiple locations. Track and analyze data to measure program success and utilization. Manage the wellness budget.
Developed intervention program to link health premiums to wellness and increased participation 70%
Decreased health plan rates by 4% for the first in company history
Designed and taught training sessions for weekly wellness classes
Designed online fitness challenge intervention creating group competition
Help Desk Analyst III, 2006 to 2010
Provide telephony and in-person customer service for clients. Troubleshoot and service IT equipment. Provide 24/7 on-call service for internal and external clients.
Lead the Help Desk team, responsible for decision-making and training
Training of all internal and external clients on use of IT equipment
Write monthly technical training articles for company newsletter
Cut department spending by $1,500 per month by identifying unneeded phone and DSL lines.
Purchasing Agent, 2004 to 2006
Order and deliver supplies. Handle shipping, receiving, inventory, order entry and inventory control.
Reorganized the warehouse for efficiency and implemented KANBAN inventory control system
Affiliation & Community Work
●Society for Human Resource Management (SHRM) member
●Society for Human Resource Management-Johnson County (SHRM-JC)
●Financial Charities Board Member, Cross Points Church, 2010-Present
Work with a team to determine which clients to provide financial support by interviewing and collaborating with board members. Provide individual and couples financial counseling.
●Volunteer, Hillcrest Transitional Housing, 2013-Present
Teach program residents personal finance, obtaining employment, job searching and interviewing. Develop financial plans for residents and coach them to successfully complete the resident program.
●Facilitator, Cross Points Church, 2013-Present
Facilitate Financial Peace University, a financial program for the community.