Customer Service Representative

RAJ KUMARI

510-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Motivated customer service professional with several years of experience providing optimum level of service to customers. Resourceful and organize with excellent phone skills and a talent for resolving customer questions and complaints in a timely and courteous manner. Special talent for handling irritated and angry customers.

SKILLS

Cash handling expertise Goal oriented

Excellent customer service Multitask and organize

Proficient in math Team player

Quick data entry Customer banking

specialist

Detail oriented Excellent communication

skills

Profesional phone etiquette Works well under pressure WORK HISTORY

SENIOR CUSTOMER SERVICE REPRESENTATIVE

MECHANICS BANK : FROM 03/2003 TO 03/2015

Process transactions accurately and efficiently in accordance with established policies and procedures.

Experience in handling a daily volume of over 100 transactions

Performing various clerical and administrative duties.

Advise clients on mortgages, educational and personal loans. Refer customers to other departments when appropriate, including wealth management, investments.

Respond telephone inquiries, providing quality service to customers and associates inquiring about the banking products.

BANK OF THE WEST: FROM 07/2001 TO 03/2003

Daily operations with check cashing, deposits, withdrawals, and foreign exchange.

Efficiently operate computer software used to perform daily duties.

Balance currency, coin, and checks in cash drawers at end of each shift and calculate daily transactions, using computers, calculators, or adding machines.

Answered phones daily providing customers with information regarding the bank, their accounts and taking messages.

Ability to identify customer needs and refer financial products and services. EDUCATION

Bachelor's Degree: Mathematics, Economics

Punjab University Chadigarh, India

ADDITIONAL INFORMATON

LANGUAGES :English,Punjabi and Hindi

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