Customer Service Accounts Receivable
Resume:
David Day
********@*******.***
Expertise Summary
B2B Collections
Credit Analysis
Follow-up
Skip tracing
Customer Service
Problem solving
Cash Applications
Charge back resolutions
Computer Skills
Microsoft Excel V-Lookups, Formulas & Aging, Word, Microsoft Outlook, Peachtree, Oracle, PeopleSoft, Goldmine, Hawk Soft, AS400, MSG, QuickBooks, A2000 & FoxPro, JD Edwards SAP, Great Plains ERP
Experience
WD-40 San Diego, CA (Temporary Position) Sept 2015 to Sept 2015
AR Specialist
Merchandise deductions
Non-compliance deductions
Freight deductions
Follow up on invalid deductions
Hayes Hand Piece Carlsbad, CA (Temporary Position) June 2015 to Sept 2015
Staff Accountant/CSR
Triage and dispatch of incoming service call tickets
Customer billing, payment posting and answering all inquiries from customers
Ordering of computers from a single workstation to a full office server system
Scheduling and follow up of installations and monthly maintenance appointments
Collection follow-up calls with customers
AP/AR duties using QuickBooks
Convert data to invoice and bill clients
Cecilia’s Safety Service, Inc. San Marcos, CA August 2014 to April 2015
Accounting Manager
Full cycle Accounts Receivable & Accounts Payable, including preparation of monthly invoices.
Maintaining Employee and Vendor records
Bank reconciliations for Dual companies and depository accounts
Reconcile all balance sheet accounts; reviewing for input accuracy and prepare monthly reports and
Journal entries, as needed
Prepare weekly Payroll including Prevailing Wage & Regular wage
Maintain required business documents
Maintain financial document retention files
New vendor Setup and Maintenance
Vendor statement reconciliation and discrepancies resolution
Deposit and cash reports
HR duties as requested (New Employee setup, Termination Request,W-4, Employment Application processing)
Rubio’s Corporate Carlsbad, CA (Contract Position) June 2014 to July 2014
Accounting Clerk
New Vendor set up
Reconcile various office locations discrepancies
Working with Vendors
Accounts Payable and Accounts Receivable
Bank Reconciliation
Journal entries
Uber Technologies San Diego, CA June 2013 to Present
Driver/Owner
Connecting Riders with Drivers and giving excellent Customer Service along the way….
Marcoa Publishing San Diego, CA November 2012 to June 2013
A/R Collections Rep
Daily collection operations and activities
Overseeing the timely handling and resolution of customer service issues and transactions
Coordinate with Clients on accuracy of orders prior to invoicing
Extensive documentation, preparation for collections, knowledge of contract law.
Enforce contract conditions and terms, notify Management and Sales Reps of past due A/R list on each project
Flexible in work changes. Met call quota.
Interact extensively with customers and sales department
Monthly invoicing of approximately 1200 accounts for several locations including San Diego, Alaska, and Gold Book
Accounts Receivable – Negotiate payment terms and Research discrepancies and provide necessary documentation
Process daily credit card payments with information received via calls, faxes, and mail.
Joyous & Free Carlsbad, CA September 2011 to May 2012
Credit & A/R Clerk
Assisted with various ad-hoc duties, reports and projects.
Performed daily billing functions, generates invoices for mailing and initiates shipping orders for back orders.
Initiates, tracks, and maintains all records/files associated with collection activities for each account to include negotiated payment schedules, telephone call documentation and collection letters.
Insures company adherence to corporate credit policies and procedures for consistent handling of collection matters to maintain good customer relations.
Maintained accurate customer information in database according to company procedures.
Researched and responds to all accounts receivable inquiries in a prompt manner
Assisted in a month closing by assuring all appropriate information is data entered into computer, and reviews and updates current aging report for discrepancies and finance charges.
Researched credit applications, notifies customers of approval/disapproval status and documents pertinent credit information in accordance with company procedures.
Responded to credit reference inquiries with pertinent credit information in accordance with company procedures.
Prints and stores permanent accounts receivable report as required to include
Performed other related duties as assigned
Responsible for all Invoicing & Postings
Rip Curl Costa Mesa, CA December 2010 to March 2011
CREDIT/COLLECTION & ACCOUNTING ASSISTANT
Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
Organize & update customers master account files & info.
Communication with customers & follow up via phone & email.
Processing monthly credit memos and the appropriate reporting
High volume phone calls to assigned delinquent customers
Establish and maintain effective and cooperative working relationships with dealers and sales
Weekly reporting to direct supervisor
Post payments and adjustments in AS400 system
Bank Deposit
Credit Card reconciliation
Month end closing
References upon request
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