Kate Bishop, SPHR, SHRM-SPC
**** ****** *** ***, **** Geneva, WI 53147
HUMAN RESOURCE MANAGEMENT
Senior level manager with more than 12 years experience in human resources. Proven ability to work with senior management to integrate the human resource function into the overall operating strategy of the business as well as build relationships and lead a top performing team.
AREAS OF EXPERTISE
Strategic Management Employee Relations Labor Relations Organizational Development & Restructuring Training & Development Recruitment & Selection HR Policy Design & Administration Employment & Labor Law EEOC Issues Workman’s Compensation Unemployment Compensation Design
The Abbey Resort, Fontana, Wisconsin
Hostmark Hospitality Group
DIRECTOR OF HUMAN RESOURCES, SPHR (April 2015-Present)
Direct and manage, from a Human Resource perspective, 415 (ranging from Executive Directors to seasonal associates for a full service resort on Geneva Lake. Oversee a staff of three. Responsible for executing and overseeing all HR functions including recruiting, hiring, training, on-boarding, compliance, employee relations, benefits administration, workman’s compensation, performance review process, and coaching/counseling/discipline.
Developed and implemented a Guest Service Training program that received positive feedback from associates and increased guest service scores.
As a member of the Executive Team and strategic partner for the resort, make recommendations for improvements that are in line with the business strategies of the hotel including increase training & development for staff, develop more efficient hiring process, and develop retention strategies. Currently in the process of developing these three items.
Implemented the use of J1 students to staff the resort during the peak season.
Delaware North Companies, Milwaukee, Wisconsin
Milwaukee Sportservice at Miller Park
HUMAN RESOURCE MANAGER (May 2006-April 2015)
Managed, from a Human Resource perspective, 1200 seasonal associate and 35 fulltime mangers including overseeing the recruiting, hiring, on-boarding, training & development, compliance, payroll, employee relations, labor relations, coaching/counseling/discipline, performance appraisal process, and payroll as well as a strategic partner of the executive team. Managed an HR Team of 5. As a respected HR Manager in the field, I was asked to be on HR committees and task forces by the Corporate Office to implement new policy or practices for the company from an HR perspective. I also worked with the Vice President of New Business and was part of the team for the proposal presentation to the Minnesota Twins and The Green Bay Packers.
Streamlined the seasonal hiring process by implementing the use of an online application tracking system and an email response system verses letter system.
Created a strong responsible alcohol service training system by partnering with TEAM Coalition, implementing an annual training process, requiring daily communication of policies, and developing information centers.
PROFESSIONAL EXPERIENCE (Continued)
Improved communication with staff with the implementation of a newsletter, an email list, and Facebook page.
Extreme training knowledge and trained the following: GuestPath (Guest Service Training), TEAM (Responsible Alcohol Training, Safety/Whatcom, Anti-Harassment, PCI Compliance, and Rules & Regulations.
Developed associate incentive programs & coordinated special events including the end of the season associate party, on field recognition, and associate All-Star Game.
Well versed in labor relations and experience in union contract negotiation, grievance meetings, and arbitration hearings.
Experienced in dealing with employee relations legal issues such as EEOC, workman’s compensation, and unemployment hearings.
Strategic planning: Daily at the unit (Miller Park), sat on a committee for Delaware North for the strategic planning of HR processes and functions, as well as a task force for hourly recruiting.
Responsible for maintaining the HRIS system (People Manager) at the unit.
Instrumental in the implementation of our proprietary guest service training program to not only our unit, but multiple other units including TD Garden in Boston, St. Pete’s Time Forum, Dunkin Donut Center, Target Field, Lambeau Field, and US Cellular Field.
Created certain standards that are followed throughout the Sportservice in relation to our guest service program such as newsletters and coaching standards after assessments.
Mentored the on-site Human Resource Manager and assisted with all aspects of Human Resources during new Openings including Target Field and Lambeau Field.
Traveled to other Sportservice Venues to assist with events such as All-Star Game and World Series.
A member of the presentation team for acquiring new business on two occasions, Target Field and Lambeau Field.
Assisted with the Vice President of Food & Beverage for Delaware North in the coordination and execution of DNC Special Events including Sportservice General Managers Conferences, DNC Food and Beverage Summit, and Stadium Managers Conference.
HUMAN RESOURCE GENERALIST (September2003-May 2006)
As the only member of the HR Team, created and developed policies, practices, and system with the approval of the corporate office for recruiting, hiring, training, and employee relations. Responsible for new hire orientation, employee relations, labor relations, compliance, corrective action, and general HR duties.
CERTIFICATIONS & MEMBERSHIPS
SPHR (Senior Professional in Human Resources)
SHRM-SCP (SHRM Senior Certified Professional)
TEAM Certified Instructor & Master Trainer
EDUCATION & PROFESSIONAL TRAINING
University of Wisconsin - Milwaukee
Bachelor of Science in Elementary Education, December 2000
Minor in Mathematics
Available upon request