MARSHA STEPHANSON

*** *** ******* **** #***, Pflugerville, Texas 78660

Home: 512-***-**** • Cell: 512-***-****

acsx5y@r.postjobfree.com

SUMMARY

Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple

tasks simultaneously and following through to achieve project goals. Seeking a role of increased

responsibility and authority.

HIGHLIGHTS

Professional and mature Advanced MS Office Suite knowledge

Results-oriented Medical terminology

Strong interpersonal skills Schedule management

Meticulous attention to detail Employee training and development

ACCOMPLISHMENTS

Research

Investigated and analyzed client complaints to identify and resolve issues.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed patient

records and billed accordingly.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching

complex situations and resolving problems to maximize efficiency.

Training

Successfully trained staff in all office systems and databases, policies and procedures while

focusing on minimizing errors and generating superior results.

EXPERIENCE

Medical Support Assistant, 07/2015 to Current

Department of Veteran Affairs - Austin, Texas

Provide administrative support for 3 Mental Health Physicians.

Responsible for scheduling patients for routine, consultations, urgent appointments as well

as canceling and rescheduling appointments for the Mental Health and Behavioral Medicine

clinic.

Verify doctor’s orders and treatment orders, complete all text orders, recall reminders,

complete encounters and consults.

Ensure instructional sheets for special procedures are facilitated before the patient's

appointment.

Monitor waiting area for possible changes of patient conditions and initiate appropriate

measures in emergency situations.

Answer telephones and route them to appropriate provider or medical personnel.

Check- in patients and verify that all demographic information is accurate and provide

medication list to patients at each visit.

Collect insurance information

Knowledgeable of Public, Federal and VA laws, Regulations and Directives

Medical Care Coordinator, 08/2014 to 07/2015

Skyline ULTD - St. Augustine, Florida

As an Administrative Care Coordinator I provided administrative support to the case

management team for the Florida Army National Guard

Assisted the RN Case Managers in the management of their caseload/workload

Contacted Soldiers and medical/dental offices to obtain information directed by the Case

Manager

Obtained ROI (release of Information) forms from Soldiers and medical/dental clinics

Filed, scanned, and maintained all medical/dental records as directed by State/Territory

/District patient administrative officer and by Army Regulation 40-66: Medical Record

Administration and Healthcare Documentation

Performed database system functions as required in electronic data systems used by the

Army National Guard.

Performed administrative support at medical portions of the PHA (Physical Health

Assessments) and SRP (Soldier Readiness Processing) events

Maintained MEB/PEB records and created spreadsheets to track suspense dates and status

for soldiers on temporary and permanent medical profiles

Provided quarterly reports on soldiers medically fit for duty and current soldiers on medical

profiles to Deputy State Surgeon

Knowledgeable of regulations and policies that apply to individual medical readiness and

deployment

Medical Support Assistant, 06/2013 to 07/2014

DEPARTMENT OF VETERAN AFFAIRS - Orlando, Florida

Provide administrative support for 12 Specialty Clinic physicians.

Wrote clear and detailed clinical phone messages for physicians.

Verified physician treatment orders.

Completed registration quickly and cordially for all new patients.

Scheduled patient routine, consultation, and urgent appointments.

Directed patient flow during practice hours, minimizing patient wait time.

Strictly followed all federal and state guidelines for release of information.

Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately

handling patient information.

Medical Support Assistant, 02/2012 to 06/2014

DEPARTMENT OF VETERAN AFFAIRS - Houston, Texas

Successfully trained staff in all office systems and databases, policies and procedures while

focusing on minimizing errors and generating superior results.

Provided administrative support for 6 Primary Care physicians.

Wrote clear and detailed clinical phone messages for physicians.

Verified physician treatment orders.

Monitored shared email in-boxes and ensured inquiries were addressed.

Scanned clinical records in patients records daily.

Completed registration quickly and cordially for all new patients.

Checked in patients and verified all demographic information was accurate and insurance.

Processed travel vouchers for eligible patients through Bene-Travel program.

Scheduled patient routine, consultation, and urgent appointments.

Directed patient flow during practice hours, minimizing patient wait time.

Strictly followed all federal and state guidelines for release of information.

Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately

handling patient information.

Administrative Assistant, 09/2011 to 11/2012

FITNESS 1 ON 1 - Cypress, Texas

Managed the receptionist area, including greeting visitors and responding to telephone and

in-person requests for information.

Designed electronic file systems and maintained electronic and paper files.

Handled all media and public relations inquiries.

Maintained the front desk and reception area in a neat and organized fashion.

Ordered office supplies, gym equipment, and health products.

File management of company clientele Served as central point of contact for all outside

vendors needing to gain access to the building.

Wrote reports and correspondence from dictation and handwritten notes.

Made copies, sent faxes and handled all incoming and outgoing correspondence.

Managed the day-to-day calendar for fitness owner and staff.

Received and screened a high volume of internal and external communications, including

email and mail.

NSA Office Assistant/Client Services Assistant, 01/2009 to 01/2011

RELIABLE REPORTS INC - Lewisville, Texas

Responsible for making phone calls, to insurers, agents and policy holders to obtain address

clarification on inspection orders.

Documented information obtained and processed inspection orders in a timely manner.

Returned agent and insurers calls and resolved all questions or concerns.

Assisted Client Ordering Specialist with miscellaneous job related duties as assigned.

Promoted to Client Services Assistant and worked directly for V.P.

of Client Services.

Responsible for training NSA Office assistant.

Monitored and reviewed all work completed by NSA Office Assistant.

Worked closely with V.P.

of Client Services on new accounts and discussed processing procedures for that specific

client.

Manually data entered new inspection requests into Surveylink system that was received

daily.

Responsible for knowing client specific details of how orders are placed by each client (i.e.

email, mail, e2value system, or fax).

Completed rush inspection orders received from V.P.

and notified office staff of any orders that needed special handling at the V.P.

of Client Services request.

EDUCATION

BACHELOR OF ARTS: Human Resource Management and Business Administration, 2016

Ashford University - Clinton, Iowa, United States

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