Carole Ippolito

* ***** ***** ************, ** **603 P : 845-***-**** acsx4y@r.postjobfree.com

EXPERIENCE

**/****-*/**** : TD Bank

Positions held : Assistant Manager

Responsible for daily operations and sales and keeping team up to date on

changes in policy and procedures.

Oversees that employees are compliant to company policy and procedure.

Ensures that the team delivers a WOW customer experience.

05/1994-06/2010 : First Fidelity, First Union, Wachovia (through mergers)

Positions held : Teller, Teller Supervisor, Customer Relationship

Manager, Financial Center Manager, Store Manager, Service Manager

Teller : 7 months : Handled customers transactions, deposits,

withdrawals, cashed checks. Balanced cash box at close of day. Performed end of day duties.

Head Teller : 4 years : Opened cash box as needed. As vault custodian,

handled incoming and outgoing cash shipments. Assisted tellers in finding their differences. Trained tellers to perform other job duties. Balanced the branch at close of day. Performed annual reviews for tellers.

Customer Relationship Manager : 4 years : Responsible for customer

experience. Led the team in establishing an environment that achieved exceptional customer service and to facilitate teamwork. Ensured team was up to date on policy and procedures. Performed annual reviews on direct reports.

Financial Center Manager : 7 years : Same as Customer Relationship

Manager but Financial Specialists had a dotted line responsibility to the Financial Center Manager. Responsible for overall growth of the financial center through acquisition, expansion and retention of customer relationships. Facilitated daily financial center huddles and team meetings which were motivational and goal driven. Taught and coached teller manager to ensure they were an effective manager and role model for the teller team. Oversaw the

daily staffing to enhance customer service levels. Performed semi and annual reviews on direct reports.

Store Manager : 4 months : Same as above plus responsible for achieving

sales goals. Managed Financial Specialist/Personal Bankers.

Service Manager : 2 months : Responsible for teller team to make

referrals to the Personal Bankers on a daily basis. Coached tellers on how and what to look for in a referral. Conducted daily observations on tellers and coached customer service. Responsible for operations and keeping team up to date on changes in policy and procedures. Taught tellers new job duties and rotated on job functions.

09/1978-03/1991 : Peoples Westchester Savings Bank

Positions held : Teller, Head Teller,Teller : 7 years : Handled customers transactions, deposits, withdrawals, cashed checks. Balanced cash box at close of day. Performed end of day duties.

Head Teller : 6 years : Opened cash box as needed. As vault custodian,

handled incoming and outgoing cash shipments. Assisted tellers in finding their differences. Trained tellers to perform other job duties. Balanced the branch at close of day. Performed annual reviews for tellers.

EDUCATION AND SPECIAL SKILLS

1998 : New York State Notary

1976 : Sleepy Hollow High School

ACTIVITIES : 2000-2009

Food Bank of the Hudson Valley : 'unstuff the busses' and raised funds

Junior Achievement : part of committee for 1 year. organized many bowl-a-

Thons to raise funds

Habitat for Humanity in Newburgh : helped repair houses

March of Dimes : participated in walks and helped raise money

Light the Night for Leukemia : walked to raise funds

Muscular Dystrophy Association : raised funds through calling

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