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Customer Service Management

New York, New York, United States
December 29, 2015

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Luis A. Serrano

** ****** *****

Woodstock, New York 12498

Home: 845-***-****, Cell: 646-***-****


CONCORD UNIVERSITY, Athens, West Virginia 8/2011 – 12/2015

Major: Recreation, Tourism and Management – Sports Management Emphasis (RTM)

(Degree Rec’d December, 2015)

MOUNT SAINT MICHAEL ACADEMY, Bronx, New York 9/2008 – 6/2011

Diploma Received: June, 2011


CONCORD UNIVERSITY, Athens, West Virginia 8/2015 – 12/2015

Position: Laundry Attendant

Manage maintenance of football team’s equipment and distribute to individual player’s lockers.

ENTERPRISE SUMMER MGMT TRAINEE, Kingston, NY 5/2015 – 8/2015

Position: Intern

Learned about sales, marketing, customer service, business management and administrative support. Provided pick-up service to customers in the local community. Listened and made decisions on how to

best help each customer. Greeted customers, prepared contracts for rentals and closed contracts after

returns. Answered phone inquiries regarding rentals. Attend training meetings at corporate headquarters.

Prepared vehicles for next rental customers.

CONCORD UNIVERSITY, Athens, West Virginia 1/2014 –5/2015

Position: Laundry Attendant

Manage maintenance of football team’s equipment and distribute to individual player’s lockers.

AMERICAN CANCER SOCIETY, Bronx, New York 6/2013 – 8/2013

Position: Freelance Recruiter

Called past participant of “Making Strides Breast Cancer Walk” to re-register for October, 2013 walk. Helped organize Stride’s breakfast banquet and recruited staff for same.

CONCORD UNIVERSITY, Athens, West Virginia 8/2012 – 1/2013

Position: Game Room Attendant

Assist with the operation and maintenance of the game room. Assist student awareness on how to use the attractions and games and proper rules involved. Keep safety and cleanliness as a top-of-mind issue at all times. Make sure all safety rules are being obeyed by students, staff, and myself. Assist students with all special requests or special needs. Demonstrate the ability and willingness to get along well with students and staff.

DOLLAR TREE, Kingston, New York 7/2011-8/2011

Position: Stock Clerk

Unloaded delivery trucks, unpacked and priced marked items. Stocked shelves and stored items in an orderly manner. Assisted customers on the floor and answered a customer's question about products or merchandise.

BOYS CLUB OF NEW YORK, New York, New York 7/2010- 8/2010

Position: Youth Counselor

Provided care and support for children and young teenagers. Participated in programs that taught management and leadership skills and provided basic training in such skills as first aid, group leadership

and time management Developed a positive relationship with the kids, demonstrated genuine care and concern, and showed a high level of understanding. Encouraged active fun activities that are important

to a child's development. Assisted the children with learning and developing through programs that

develop health, education, physical activity, arts and leadership skills. Trips to museum exhibits, theatres and the bowling alleys.



Committee Member involved with fund raising and community awareness for American Cancer Society.

OPERATION HELPING HANDS, New Orleans, Louisiana 2/2010

Traveled to New Orleans, Louisiana and spent one week assisting in “Rebuilding Katrina.” Helped build homes for families in need and worked with a diverse group of volunteers to accomplish set goals.


Caretaker of dogs and cats. Walked dogs when needed. Bathed dogs. Assisted clients with the adoption process for the animals.

Personal References:

Garin Justice, Head Football Coach, 304-***-****

Angie Edwards, Senior Advisor, Concord University 304-***-****

Robin K. Payton, Church Parishioner 347-***-****

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