Customer Service Social Media

REFERENCES AVAILABLE UPON REQUEST

DANIELLA ODESA

**** ******** ******, ******, *******, N6A 3K4, Canada Cell: 226-***-**** E-mail: ******@***.**

HIGHLIGHTS OF QUALIFICATIONS

Almost three years of experience in office and administrative skills.

Over two years of experience in customer service creating excellent communication skills and problem solving ability.

Over two years of experience managing social media sites on behalf of organizations.

Over two years of experience in event planning and management.

Able to meet and exceed daily quotas.

Background knowledge in Criminology and Sociology. EDUCATION

King’s University College, University of Western Ontario, London, Ontario 2012-Present

Honors Specialization in Criminology

Graduation – June 2016

EXPERIENCE

The Regis Magazine, King’s University College September 2015 – Present Social Media Editor

Maintain social media sites on behalf of the magazine

Communicate with editors and editor-in-chief for social media content

Maintain liaison between the public and staff of the magazine

Contribute in the research and development of articles

Promote ongoing writing competitions on behalf of the magazine Ben Thanh Vietnamese Thai Restaurant, London, Ontario May 2015 – Present Server

Welcome guests and make them feel comfortable.

Learn menu items and be able to describe them appropriately to guests.

Take beverage and food orders.

Deliver beverages and food in a timely manner.

Clear dirty dishes from table.

Refill beverages throughout the meal.

Work with other servers and be a team player.

Milestones Restaurant, London, Ontario August 2015 – September 2015 Hostess

Greet guests and patrons personally and on the telephone REFERENCES AVAILABLE UPON REQUEST

Offer appropriate seating arrangements

Present menus and announce specials

Ensure the quantity of menus is sufficient to cater to the number of guests

Set up dining rooms and make reservation arrangements

Maintain clean and organized tables and work area

Assist floor service when and as needed

Manage events-related work including setting up tables and maintaining both exterior and interior of the restaurant

African Students’ Association, UWO, London, Ontario September 2014 – April 2015 President

Delegating responsibilities to members of the executive team.

Overseeing other members of the executive team in fulfilling their responsibilities.

Maintaining liaison with the University Students Council on behalf of the organization.

Assisting in planning events and managing social media sites with other members of the executive team.

Maintaining contact with other African students’ organizations in Ontario in order to collaborate on events.

African Students’ Association, UWO, London, Ontario September 2013 – April 2014 VP Events (Event Coordinator)

Planned and executed tailor made events for the organization.

Created and submitted event proposals for approval.

Maintained liaison with caterers and performers for events.

Booked entertainment for organization’s various events.

Worked hand in hand with decorators and background crew at events.

Assisted in promoting events and managing social media pages. Queen’s Kitchen, Mississauga, Ontario December 2009– August 2012 Administrative Assistant - Volunteer

Processed food orders and delivery of emails, messages, etc.

Provided unparalleled customer service to phone-in, and walk-in customers.

Managed relationships with customers on behalf of the company.

Handled and secured important documents for the company.

Provided any impromptu services needed by customers.

Assisted in catering events.

Ensured customer satisfaction.

REFERENCES AVAILABLE UPON REQUEST

ACTIVITIES

Our Lady of Mount Carmel’s 24hour ThinkFast February –March 2009-2012 Volunteer

Responsible for creating schedules and ensuring student’s various needs were met through schedule.

Assisted with preparation of meals and clean-up each and every year.

Worked hand-in-hand with school’s chaplain to create publicity for event. King’s University College – International Office May 2014 – April 2015 Peer Guide

Helping new international students gain an understanding of the Canadian culture.

Acting as a tour guide to the City of London for international students.

Assisting international students in seamlessly integrating into the Canadian society.

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