Lindsey Kathryn Roe
Plano, Texas 75075
To obtain a full time position within my chosen field that will challenge me and allow me to use my skills in a manner that is mutually beneficial to both my employer and myself and allow for future growth and advancement. EXPERIENCE
Ram Quest, Inc. Plano, TX Jan. 2014 - present
Title Support Specialist/ Technical Support Specialist Implementation/Custom Document Assistance
Responsible for providing technical assistance and support related to Ram Quest software products. Respond to queries, run diagnostic programs, isolate problem, determine and implement solution(s). Provide technical title support for incoming issues related to any Ram Quest products. Respond to client(s) seeking help and walking them through problem-solving processes. Follow-up with client(s) to ensure issues have been resolved. Utilize Salesforce for tracking information. Support team effort in an aggressive environment to include HUD, Check Writing, Escrow Accounting, Commercial Settlement Statement and Order Entry cases. Flexibility to react quickly and effectively to change and handle essential tasks as assigned.
Provides technical assistance for incoming queries and issues related to Ram Quest products. Troubleshoot hardware, and software issues that affect Ram Quest software products including the knowledge of Microsoft Products and Microsoft SQL. Respond to queries via phone and/or email from client(s) seeking help. Provide escalation point for Title Support. Perform software upgrades and installations of the latest versions of Ram Quest products. Assist in server moves that require IT assistance.
Implementation/Customer Document Assistance
Initiate and track client(s) cases and prepare daily and/or weekly status reports. Interact with Sales and Training representatives as needed. Send off Implementation client(s) by performing a Transfer of Care into Support from Implementation by communicating with the Implementation Specialist and taking care of new client(s). Assist in additional duties including creating check templates for client(s) new banks as well as assist with any documentation needing loading into a client(s) database. Assist with any help on custom documents as well as standard RQ documents from client(s). Provide documents with the coding that would correct each error in their documents. Responsible for
all Ram Quest standard document client(s) issues.
M.M. Simpson & Associates, P.C. Richardson, TX Jan. 2012 – Dec. 2014 Fidelity Title
Legal & Title Assistant
Review and analyze case and/or administrative files, documents, and other written materials to extract and summarize information required by nature of assignment or legal transaction. Draft general correspondence, routine notices, and reports. Under attorney supervision, prepare various legal documents for submission to courts, governmental agencies, legislature, and as necessary to complete transactions. Conduct legal and information data research using all available resources including libraries, computer data systems, government agencies, documents, and individuals. Maintain databases, summaries, and files to assist attorneys in projects and assignments. Title
Simpson Law is a fee attorney for Fidelity National Title. Facilitate day-to-day communications between client(s). Obtain signatures on all of closing documents. Receive and distribute payments related to the conveyance transaction. Record documents such as deeds and mortgages in the local county land records office. IT office support on Ram Quest and Microsoft Office suite.
National Real Estate Research Dallas, TX Aug. 2008 – Jan. 2012 Real Estate/ IT Assistant
Support the Corporate Real Estate Group as it relates to fiber and wireless real estate transactions. Assist in providing administration for zoning real estate sites in the Texas market. Visit local municipalities and obtain plan approval. Facilitate all aspects of administrative and clerical activity including but not limited to document and digital file management, project, and task organization. Independently research, prioritize, and follow up on multiple incoming inquiries. Assists with special projects as requested. IT office support as it relates to Microsoft Office and other workstation desktop working.
Jonathan’s Place Garland, TX Jan. 2004 - Aug. 2008 Assistant Case Worker
Assist caseworkers in obtaining the necessary services to help drug abused, abandoned, and neglected children in this temporary emergency center. Work with the children to ensure they become acclimated to their new temporary home while pending placement in a foster home. Work with approved providers to set up appointments for the children. Accompany children to therapy, doctor, and dental appointments. EDUCATION
Collin College Plano, Texas 2012-2013
Ongoing pursuit of undergraduate degree.
Notary Public in the State of Texas (Commission Expires: August 17, 2016) Advanced Microsoft Office Suite, Salesforce, Microsoft SQL/ IIS (Internet Information Services), SalesForce/ Advanced Document and Report Troubleshooting for Software