Customer Service Human Resources

Luther D. Wilson

**** **** *****. ● Cleveland, Ohio 44105 ● 216-***-**** or 216-***-****

**********@*****.***

PROFESSIONAL SUMMARY

Dedicated production and distribution warehousing professional. Seven years working as a Purchaser/Planner/Scheduler. Strong interpersonal and written communication skills. Known for organizational skills as well as multi-tasking abilities. Recognized for strong computer and problem solving skills.

Honorably discharged veteran of the United States Army Special Forces Unit

TECHNICAL SKILLS

Diversified administrative experience with skills including: MS Word, Excel, Power Point, Access, VISTA, System Analysis and Program (SAP), Enterprise Resource Planning (ERP), Manufacturing Resource Planning (MRP)

Certified experience in Lean Manufacturing, Just-in Time, FIFO, and Kan-Ban implementation

Basic German and French – Reading, Writing, Comprehension

Associate’s Degree in Business Management/Industrial Distribution

Computer Programming & Repair

Hazmat certification

CPR certified

WORK HISTORY

Daystar Staffing @ AJ Rose, Westside Cleveland 8/19/2015 to 11/13/2015 (temp service)

Completed several tasks that included:

Quality Control

Production machine operation

Inspection

Alliance Staffing, Independence, Ohio 3/2/2015 to 8/6/2015 (temp. service)

Maintenance parts room technician and filling clerk

Maintain parts room inventory and prepare proper paperwork

Utilize SAP system to input and track incoming parts

Receive and stock incoming parts and file customer orders

Reconcile production records to complete customer orders

Americore Temporary Staffing, Mayfield Heights, Ohio 3/2014 to 11/2014 (temp. service)

Load and unload trucks using various types of lifting equipment

Maintain a good working relationship with peers as well as customers and truck drivers

Keep work areas neat and clean and assist other employees where needed

SteelPro @ General Motors, Parma, Ohio 7/2012 to 9/2013

Order and maintain running inventory of the steel coils needed for production of GM auto body parts.

Track steel coils from delivery thru the production process by way of SAP systems

Act as a liaison between GM and SteelPro to ensure a good working relationship

Utilize computer-aided ordering system- SAP based, attend production meetings

Staff Logix @ Rockwell Automation, Mayfield, Ohio 3/2011 to 4/2012 (temp. service)

Master Data Team Member (Internship Program)

Verified, documented and transferred information from a regional database to a global database.

Processed master data requests for materials and suppliers for the System Analysis and Program Analysis of (SAP – based system) to satisfy customer requests and maintain records accurately

Cuyahoga Community College, Cleveland, Ohio 5/2010 to 5/2012

Student Ambassador / Advocate / Assistant

Team Lead in conducting New Student Orientation. Assist students with FAFSA’S, class schedules, direct deposits, and campus tours.

Conduct New Student Orientations informing new students of college resources

Assist students in Financial Aid Department to complete FAFSA’S

Assist in Enrollment Center to complete class schedules and minimize waiting

Tremco Incorporated, Cleveland, Ohio 7/1999 to 8/ 2009

Purchaser / Planner / Scheduler

Purchased all raw materials. Scheduled daily production for three shifts, and forecasting of future demand for products. Verifiable problem solving skills that resulted in positive customer service reviews.

Utilized SAP system to perform daily tasks and ordered raw materials

Purchased all raw materials to minimize ‘stock-outs’

Scheduled semi-finished goods and finished goods production

Headed Cycle-Counting & OHSA Safety programs that improved company integrity

EDUCATION

Cleveland State University, Cleveland, Ohio 2013 to present

Pursuing Bachelor’s Degree in Business Administration

Anticipated graduation – 2016

Cuyahoga Community College, Cleveland, Ohio 2010 to 2013

Associates Degree in Business Management / Industrial Distribution

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