Manager Office
Resume:
CAROL A. WILSON
Mobile: 647-***-****; Email: *********@*******.***
https://ca.linkedin.com/pub/carol-wilson/26/475/3ba
PROFILE
I am seeking a senior position in Finance or Administration where my extensive abilities will be further developed and utilized to contribute to the success of an organization.
CORE COMPETENCIES
Over 15 years of progressive work experience
Excellent communication and interpersonal skills
Resourceful and versatile employee well versed in efficiently managing the demands of a busy workplace
Capable of working independently with good organizational and time management skills
Places an emphasis on building co-operative relationships in team settings
Proven skills in troubleshooting, problem solving and decision making
Highly motivated and reliable professional that aims to meet and exceed expectations
Ability to identify goals and priorities and resolve issues in early stages
TECHNICAL SKILLS
Proficient in Microsoft Office (Word, Excel, Access, Power Point, and Outlook) AS/400, AccPAC, OneTouch, Lotus Notes, Adobe, Oracle, SAP, Great Plains, other ERP accounting software, MAC OS, Xero, SimplePay,
PROFESSIONAL EXPERIENCE
Eureka Assembly & Installations, Inc., March 2015 to August 2015
Office Manager
Systems: MacIntosh O/S, MS Office applications, Xero, Stripe, Square
Payroll, all human resources functions
Banking, cash applications, billings, account reconciliations, collections when required
Scheduling appointments and providing estimates for assembly and installations
Handle customer enquiries and complaints, liaising with design firms, designers, drivers and installers
Setting up new clients, maintaining client files, all related correspondence
Rayette Forest Products, July 2014-February 2015
Credit Manager / Office Manager
Systems: Oasys, MS Office applications, GroupEcho
Reviewing credit reports, making risk assessments, establishing terms and credit limits, setting up new clients, maintaining client files, all related correspondence
Business to business collections
Improved and maintained DSO for 1420+ active accounts
Banking, cash applications, account reconciliations, accounts payable
Handle customer enquiries and complaints relating to their accounts including liaising with account managers, consultants and other Commonwealth Lumber offices across Canada.
Ordering supplies, maintaining office and IT equipment, arrange contracts for office services and other duties as required
Hays Specialist Recruitment (Canada) Inc., Corporate Services, September 2010 – July 2013
Credit Manager / Credit & Collections Analyst – North America
Systems: Great Plains, MS office applications, OneTouch, Equifax, Dun & Bradstreet
Reviewing credit reports, making risk assessments, establishing terms and credit limits, setting up new clients, maintaining client files, all related correspondence
Business to business collections
Improved and maintained DSO for 1200+ active accounts
Banking, cash applications, account reconciliations, assisted with accounts payable
Handle customer enquiries and complaints relating to their accounts including liaising with account managers, consultants and other Hays offices across Canada and the US
Carol A. Wilson … page 2
PROFESSIONAL EXPERIENCE (cont’d)
Workplace Resource Canada, a Herman Miller Certified Dealer, May 2007 – March 2010
Credit Manager / AR Co-ordinator
Systems: Khameleon, MS office applications, DNBi (Dun & Bradstreet)
Reviewing credit reports, making risk assessments, establishing terms and credit limits, setting up new clients, maintaining client files, all related correspondence
Business to business and personal collections
Improved and maintained DSO for 1250+ active accounts
Banking, cash applications, account reconciliations, assisted with accounts payable
Handle customer enquiries and complaints relating to their accounts including liaising with account managers and other Herman Miller offices
Responsible for obtaining and providing WSIB documents, Ministry of Labour documents, W9s, insurance documents and Statutory Declarations for various projects
Coca-Cola Bottling Company, June 2005 – January 2007
National Accounts Administrator / Team Lead (contract)
Systems: SAP, MS Office applications, Dun & Bradstreet
Business-to-business collections
Improved and maintained DSO for 14 major national accounts
Cash applications, processed chargebacks/credits and account reconciliations
Handle customer enquiries and complaints relating to their accounts.
Liaise with Key Account Managers, other CCE offices and staff with reference to customer accounts.
EDUCATION
University of Toronto - Bachelor of Arts (English)
Ryerson Polytechnical Institute - Diploma in Business Administration
George Brown College - Diploma in Accounting
ACHIEVMENTS
General Accounting – Made procedural and policy changes for Accounts Receivable to improve financial controls and streamline procedures. Prepared statistical and cost analysis reports on an as-required basis. Prepared various reports for audits, both internal and external. Reconciliations as required for customer, bank and trust accounts. Preparing general ledger entries and arranging for transfers between various companies/entities
Payroll, Human Resources & General Administration – Processed, verified and made corrections to payroll. Prepared related year-end accruals. Supervised and trained staff as required. Administered various collective agreements, handled grievances and dealt with employee complaints/concerns. Scheduled shifts, vacations, holidays and training for various departments
Computer Systems – Was instrumental in forming an internal committee to standardise, and streamline, the order entry processes. Work closely with programmers to establish a needs analysis for upgrades and improvements to the client database and to the accounting system. Maintained, in running order, all departmental computers, printers and photocopiers
Health & Safety – Involved in the set-up and implementation of several Health & Safety Committees. Participated in the set up and operation of a Peer Program, run in connection with the company sponsored EAP. Provided counselling to clients and colleagues during the tragedy of September 11th, 2001. Trained in First Aid and CPR
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